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Commercial HVAC/Refrigeration Technician

Cigna · Elmhurst, IL · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with a BMS technician or controls vendor to fix a sequence that was not doing what it should.

What they are checking: Whether they can collaborate across trades and describe a controls problem clearly to someone else.

Tell me about a time you had to work on equipment that needed lockout tagout. What did you do and why?

What they are checking: Whether safety habits are automatic, since the posting calls safety essential in a fast-paced facility.

The role also includes basic electrical, plumbing and painting. What general building repairs are you comfortable taking on, and where do you draw the line?

What they are checking: Honest range of skills and knowing when a task needs a licensed specialist.

What would you do

You get an emergency call that a walk-in cooler is warming up while you are halfway through a preventive maintenance task. How do you handle it?

What they are checking: Prioritizing a failure that can spoil product or hurt people over routine work, and closing out safely.

You open a work order and realize the repair needs parts you do not have on the shelf. Walk me through what you do next.

What they are checking: Estimating materials, keeping inventory current and communicating timelines rather than leaving a ticket stalled.

An employee complains their area is too cold every afternoon. How do you approach that request?

What they are checking: Customer service with occupants and the ability to separate a comfort complaint from an equipment fault.

About the work

Walk me through how you would troubleshoot a rooftop unit that is running but not cooling the space it serves.

What they are checking: A logical diagnostic sequence across airflow, refrigerant and controls instead of guessing at parts.

How have you used a building automation system to find a problem before you ever climbed onto the roof?

What they are checking: Real comfort reading BAS trends, alarms and points, which this posting names as a core tool.

What does a good preventive maintenance visit on a chiller or large air handler include, in your experience?

What they are checking: Depth of hands-on PM knowledge that actually extends equipment life and cuts downtime.

What EPA certification do you hold, and how do you handle refrigerant recovery and record keeping on the job?

What they are checking: Regulatory compliance with refrigerant handling, which carries real legal exposure for the employer.

How do you keep your maintenance records so someone else could see what was done to a unit last year?

What they are checking: Documentation discipline that supports equipment history, audits and smarter repair decisions.

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The full job description

As published by Cigna.

Join our Facilities team as a Commercial HVAC Technician. In this role, you will help keep our buildings safe, comfortable, and operating efficiently. You will inspect, maintain, troubleshoot, and repair commercial HVAC and refrigeration systems, while supporting overall building maintenance. This position works closely with site operations, vendors, and other maintenance team members to ensure facility equipment performs reliably and meets safety standards. This is a hands-on role in a fast-paced environment where teamwork, safety, and customer service are essential. This position is eligible for a $1,500 sign-on bonus. Responsibilities : • Inspect, maintain, and repair building HVAC and refrigeration equipment • Use the building automation system to find and fix system issues • Work with BMS technicians to make system adjustments and improve equipment performance • Complete preventive maintenance tasks to help maximize equipment life and reduce downtime • Review work orders, estimate materials needed, and complete repairs in a timely manner • Maintain inventory of parts and supplies needed to support maintenance activities • Perform emergency repairs and respond quickly to urgent facility issues • Complete maintenance records and documentation accurately • Support general building repairs, including basic electrical, plumbing, and painting work • Assist with managing contractors and vendors as needed • Respond to internal service requests and facility support tickets • Help train and support other maintenance team members • Build positive working relationships with internal customers, vendors, and team members • Follow all company safety policies and OSHA requirements Qualifications : • High school diploma or GED • Universal CFC Certification • 3+ years of commercial HVAC and refrigeration experience, or a combination of related education and experience • Ability to read and understand mechanical drawings, manuals, and technical documents • Strong troubleshooting and problem-solving skills • Commitment to personal safety and the safety of others • Ability to complete OSHA 10 certification within six months of hire • Basic computer skills, including Microsoft Outlook, Word, Excel, and PDF applications • Ability to stand, walk, bend, stoop, and climb stairs or ladders • Ability to lift and carry up to 50 pounds • Ability to work in mechanical rooms and various facility environments • Work onsite at one or more company locations as needed • May participate in an on-call rotation and respond to emergency situations Preferred Qualifications • Experience working with building automation systems (BAS/BMS) • Experience using computerized maintenance management systems (CMMS) • Basic knowledge of budgeting and maintenance cost management • Strong communication and customer service skills • Ability to work independently and as part of a team If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 31 - 52 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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