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Commercial Associate Project Manager

PCI Pharma Services · Rockford, IL · $56,720–$70,900 a year · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you tracked a piece of work through several departments to keep it on schedule.

What they are checking: Whether they follow up step by step rather than assuming handoffs happen on their own.

Tell me about a time a customer was frustrated with you or your team. How did you handle it?

What they are checking: Whether they can stay calm and own the fix while protecting the long-term relationship.

How do you keep track of many open orders, requisitions and schedule changes without dropping one?

What they are checking: Whether they have a real personal system for detail work, which is most of this associate role.

What do you think separates a good project manager from a great one in a contract packaging business?

What they are checking: Whether they see client satisfaction and business metrics as part of the job, not just hitting dates.

Tell me about a time you had to push back on a request because it would hurt budget or timing.

What they are checking: Whether they can say no with reasons and alternatives while keeping the working relationship intact.

What would you do

You notice a packaging run is likely to miss its ship date by three days. When do you tell the customer, and what do you say?

What they are checking: Whether they raise on-time delivery risk early with options, instead of hoping the problem fixes itself.

A customer asks you to order components, but you aren't sure the supply agreement authorizes that purchase. What do you do?

What they are checking: Whether they read the contract before spending customer money, since unauthorized purchases become billing disputes.

Production tells you a line is down and your customer's order is next in the queue. Walk me through your next hour.

What they are checking: How they gather facts, reset the schedule and communicate before the customer hears it from someone else.

About the work

Walk me through how you would build and keep up a production schedule for one customer that covers both a long-term forecast and this week's urgent demand.

What they are checking: Whether they can hold two time horizons at once without letting the urgent work quietly wreck the forecast.

How do the forecasts you enter feed into a monthly MRP run, and what goes wrong downstream if your numbers are off?

What they are checking: Whether they understand that a bad forecast turns into missing components or excess stock weeks later.

What does working within pharmaceutical regulations change about how you run a project compared to a regular manufacturing order?

What they are checking: Whether they know that GMP documentation and approvals can't be skipped to save time, even under pressure.

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The full job description

As published by PCI Pharma Services.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Objective: Assists with designated execution of customer projects and ongoing order fulfillment to ensure that objectives are accomplished within prescribed time frame and budget while adhering to applicable pharmaceutical regulations. Supports maintaining exceptional client satisfaction and superior business performance metrics. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned. • Create and maintain the customer specific production schedule for both long-term forecast and short-term production demands; follow up on the workflow through each step to maintain schedule integrity and communication. Communicate any On-Time Delivery risks. • Ensure accurate forecasts are in place for monthly Material Requirements Planning runs. • Understand and interpret application of purchasing authorization from the supply agreement; Place purchase order requisitions with procurement and work with them to expedite, delay or cancel if necessary; ensure on-time delivery and communicate any issues with on-time delivery. • Support fulfillment and application of Material Requirements Planning tools in ERP system though forecast and order management. • Maintain an understanding of the document creation process which includes, but is not limited to the following: Lot/Expiration form creation, material receipt/release, batch record preparation and ERP work order creation. • Track On-Time Delivery and document creation metrics for the appropriate business units. • Manage and monitor purchase order status’ within the PCI-Rockford organization to ensure On-Time Delivery metrics are met. • Work with the customer to ensure correct components and artwork changes; communicate price variances with management. • Review and approve documentation including specifications and batch records, as required. • Create bill of materials, component item number and ensure overall data entry accuracy and management. • Monitor and facilitate timely Releases of finished goods. Assist in the preparation of shipment documents. • Assist with disposition of Nonconforming materials and Component Variance Notifications. • Order and ensure shipper labels and print mats are ready for maintenance and production requirements. • Ensure obsolete materials are dispositioned and invoiced after a component revision or the end of a project. • Responsible for ensuring the destruction of obsolete materials & expired materials as well as providing the Certificate of Destruction to the customer (as required). • Work with Incoming Quality Department to ensure timely release of components and bulk. • Allocate and manage lot specific materials to the Work Order. • Maintain optimal component inventory level for customer owned inventory. • Provide continuous support to Project Manager and team for day to day internal problem solving and trouble shooting. • Training and onboarding for new employees within same role, as requested. • This position may require overtime and/or weekend work. • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. • Attendance to work is an essential function of this position. Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: • Associate's Degree in a related field and/or 1-3 years related experience and/or training. • College Level Mathematical Skills • Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs. • Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs. • High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms. Preferred: • Able to set and achieve challenging goals. • Ability to adapt to a changing work environment. • Ability to display excellent time management skills. • Ability to identify and resolve problems in a timely manner. The hiring rate for this position is $56,720-$70,900 plus eligibility for an annual performance bonus. Final offer amounts are determined by multiple factors, including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), a flexible spending account, and a 401(k) plan. #LI-SW1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Apply at PCI Pharma Services