Jobs › Caliber Collision

Collision General Manager

Caliber Collision · Springfield, IL · $90,000–$110,000 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you recruited and kept a strong technician in a tight labor market.

What they are checking: Whether they can recruit, recognize and retain talent, which the posting lists as a core duty.

Tell me about a time you turned around a struggling shop or team. What did you change first?

What they are checking: Whether they have real experience improving results and can explain the steps, not just the outcome.

How do you develop your estimators and production staff so they are ready for promotion?

What they are checking: Whether they grow people, since the company promotes from within and relies on managers to build talent.

What would you do

Your cycle time is climbing and your insurance partners are noticing. What do you do?

What they are checking: Whether they can find the bottleneck and fix it, since insurer partners judge centers on these metrics.

A top-producing technician keeps skipping safety rules. How do you handle it?

What they are checking: Whether they hold everyone to safety standards, even high performers, which protects people and the business.

Customer satisfaction scores dropped at your center this month. How do you find out why?

What they are checking: Whether they dig into feedback and process instead of guessing, and act on what they find.

How do you make sure your center follows the company SOP every day, not just when someone visits?

What they are checking: Whether they build consistent habits and accountability so standards hold up without constant oversight.

About the work

When you review last month's financials for a center, which numbers do you look at first and why?

What they are checking: Whether they read a shop's P&L and key measures like gross profit, labor efficiency and cycle time with real fluency.

How do you make sure your team is repairing cars thoroughly and safely, not just quickly?

What they are checking: Whether they have real quality checks in place so speed goals do not lead to unsafe repairs.

How do you keep strong relationships with DRP insurance partners while also protecting the customer and the shop's profit?

What they are checking: Whether they can balance the needs of insurers, customers and the business in a DRP setting.

What risk management issues do you watch for in a collision center?

What they are checking: Whether they think about safety incidents, vehicle damage, liability and compliance before problems happen.

Practice this interview out loud.

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The full job description

As published by Caliber Collision.

Service Center Springfield - East JOB SUMMARY Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards. OUR COLLISION GENERAL MANAGER FOR THIS POSITION CAN MAKE UP TO: • $90,000 - $110,000 per year! BENEFITS OF JOINING CALIBER • Benefits from day one When you join Caliber, you’ll become immediately eligible for medical, dental and vision • Industry Comparable Pay – Paid weekly • Paid Vacation & Holidays – Begin accruing day 1 • Career growth opportunities – We promote from within! • Paid Skilled Trainings and Certifications – I-CAR and ASE REQUIREMENTS • 3+ years of Collision Management Experience • Must have a valid driver’s license and be eligible for coverage under our company insurance policy • Must be 21 years of age or older ABILITIES/SKILLS/KNOWLEDGE • Advanced understanding of Collision Estimatics • Must have prior experience with CCC1 • Advance understanding and knowledge of the repair process/procedures • Be able to understand instructions – written and verbal • Can prioritize competing tasks and adapt easily to a fast-paced environment • Ability to provide personable, friendly customer service to internal and external customers • Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day. By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

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