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Clinical Operations Coordinator (Reference Lab)

Tempus AI · Chicago, IL · Full time

Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a workflow you managed on your own. How did you keep it consistent day to day?

What they are checking: Whether they can own a process independently with checklists and habits, not reminders from others.

Tell me about a time you improved a process. How did you know it was better?

What they are checking: Initiative and whether they measure improvement instead of assuming it.

Tell me about a project you helped plan and carry through. What was your part?

What they are checking: Whether they can contribute to planning and follow-through on team projects, as the posting asks.

How do you keep communication clear when you work with several departments at once?

What they are checking: Habits like written updates and confirming next steps that prevent dropped handoffs.

What would you do

This role supports report generation. What do you think could go wrong between test results and a finished patient report?

What they are checking: Whether they see how small handoff errors in clinical reporting can reach a physician and a patient.

You find the same error showing up in reports from another team. What do you do?

What they are checking: Whether they raise issues across departments clearly and focus on fixing the process, not blame.

How do you handle a day when urgent requests keep arriving on top of your normal work?

What they are checking: Prioritizing by patient impact and deadlines while keeping the team informed.

About the work

How would you perform a quality control audit on a set of reports?

What they are checking: A careful, structured approach to checking work and logging what they find.

What do you know about patient privacy rules like HIPAA, and how do they affect daily operations work?

What they are checking: Basic awareness that protected health information needs careful handling in every task.

What tools or spreadsheets have you used to track work and quality metrics?

What they are checking: Practical comfort with the systems an operations coordinator uses daily.

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The full job description

As published by Tempus AI.

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. We are looking for a Clinical Operations Coordinator who will work with our internal lab, operations and customer success teams, as well as with equivalent teams at external reference labs. Responsibilities: • Autonomously own assigned workflows for order triage and order fulfillment • Perform critical quality control functions in the order creation and reporting workflows • Work with team leadership to implement workflow improvements across various systems to ensure company growth • Autonomously own ad hoc processes and projects to ensure operational excellence is maintained • Support ongoing and future projects within the team Qualifications : • 1-3 years working experience • 4 year college degree, preferably in Biological Sciences, Healthcare Administration, or a related field • Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy • Persistent and resilient person who thrives in a fast-paced, highly iterative environment • Strong critical thinking, interpersonal, and problem-solving skills • Impeccable written and verbal communication skills • Show initiative and ability to work as part of a high-level team while working independently Preferred qualifications: • Experience with quality assurance and/or compliance in an FDA-regulated industry is preferred • Experience with Protected Health Information (PHI) CHI: $50,000-$55,000 The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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