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Clinical Nurse Coordinator

Rogers Behavioral Health · Oconomowoc, WI · Full time

Posted Dec 8, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to call a provider overnight and they pushed back. What did you do?

What they are checking: Whether they can advocate for a patient with medical staff clearly and with good information.

Tell me about a conflict between two staff members that you had to handle as charge nurse.

What they are checking: Whether they address staff conflict directly so it does not affect patient care.

How do you contribute to the quality of care on the unit beyond your own shift?

What they are checking: Whether they think about quality improvement and share concerns with nursing leadership.

What would you do

You are the charge nurse on night shift on the adult eating disorder unit. Walk me through the first hour of your shift.

What they are checking: Whether they have a clear routine for getting report, checking safety and setting assignments.

How do you make assignments when you have a high-acuity patient, a new admission and one tech who just started?

What they are checking: Whether they delegate by skill and acuity to keep both patients and staff safe.

A patient is struggling to follow meal plans and is refusing supplements. How would you meet with them about it?

What they are checking: Whether they can support a patient through compliance struggles while staying aligned with the treatment plan.

Admissions calls at 2 a.m. with a new patient. What do you need to know before that patient arrives?

What they are checking: Whether they coordinate admissions thoughtfully, thinking about staffing, beds and safety.

How do you keep the milieu calm overnight when one patient is upset and waking others?

What they are checking: Whether they can manage the unit's overall environment, not just the individual crisis.

About the work

What medical risks do you watch for overnight with eating disorder patients?

What they are checking: Whether they know risks like refeeding complications, low heart rate and purging, and act on them.

How do you check that staff documentation on your shift is accurate and complete?

What they are checking: Whether they monitor charting as part of leading the shift, as the posting requires.

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The full job description

As published by Rogers Behavioral Health.

As a Clinical Nurse Coordinator (Charge RN) you will work under the general supervision of the Manager of Nursing Services, Director of Nursing, or designee and you will assume responsibility for the direction and coordination of all functions of the unit on your designated shift. In collaboration with other members of the multidisciplinary team, you are responsible for the ongoing assessment of the quality of patient care services provided on the unit. Unit: Eating Disorder Recovery Adult Shift: NOC Shift Job Duties & Responsibilities: Oversee patient care provided in the inpatient departments. • Interact with the multidisciplinary team to learn the status of patient’s care. • Provide direct services according to professional discipline and training. • Delegate assignments. • Complete required medical record documentation and correspondence in an accurate and timely manner; monitor the same with staff. • Interact regularly with medical staff to promote open communication, mutual problem-solving, positive relations, and to provide quality services. • Meet with patients and/or staff when patient is experiencing compliance struggles. Consistently demonstrate support to patient and the treatment process. • Act as an advocate for patients and their families, assisting in conflict resolution as needed. • Coordinate with admissions. • Milieu management. • Attend/Conduct treatment team and staffings. • Ensure environmental safety rounds are being completed. • Communicate patient acuity regarding staffing needs. Support and implement the clinical program in conjunction with the Medical Director, the Director of Nursing, the Manager of Nursing Services, and Managers of other departments. • Suggest program revisions and appropriate unit metrics based upon patient and staff feedback as well as Performance Improvement metrics. • Use knowledge of patient rights to act as patient advocate and to respond to patient grievances. • Participate in resource evaluation and equipment maintenance. • Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe, and productive work environment. • Identify clinical competencies specific to the duties of the position and populations served. • Maintain primary responsibility to communicate program performance information to the Manger/Director. Direct services to assure optimal standards of care and practice. • Assist with the development of measuring goal achievement. • Communicate goals to the staff. • With the Manager of Nursing Services and Director of Nursing, establish goals for the programs that are consistent with the goals and mission of the Hospital, in collaboration with key personnel. Under the guidance of Manager of Nursing Services and Director of Nursing, demonstrate understanding of the Joint Commission on Accreditation of Healthcare Organizations (Joint Commission), and other regulatory agency compliance regulations. • Involve self in the learning and the application of standards relevant to the Rogers Improvement System department. • Participate in in services/seminars and other meetings to increase involvement and awareness of regulations. • Participate in Performance Improvement teams that lead to improvement or risk reduction in own and other Hospital areas. Participate in Hospital committees, meetings, and team projects as requested. • Demonstrate punctuality and preparedness. • Demonstrate the ability to facilitate a meeting and to keep it on track. • Contribute in a positive, solution-focused manner. Personnel. • Promote a team by example and by participating in workload completion, when necessary. • Interact with employees in a sensitive, positive manner. • Understand and use the Human Resources policies and procedures manual. • Involve Manager/Director and Human Resources staff in any potentially volatile employee-related situation. • Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the Hospital in general and share information with the Manager. • Assist employees in professional growth. • Assist with developing performance standards by which employees can be measured. • Assist with developing measurements for competence within each area of responsibility. • Assist management with recruitment, hiring and training employees according to accurate and current job descriptions. Conduct self in a professional manner. • Demonstrate organizational skills that promote timely response to all inquiries and to project completion. • Communicate with all individuals in a positive and professional manner. • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. • Communicate concerns and provide solutions for same. • Comply with the Hospital’s policies and procedures and the Infection Control and Employee Health programs. • Project a professional image by wearing appropriate professional attire. Additional Job Description: Education/Training Requirements : • Graduate of an accredited school of nursing. • BSN Preferred. • Psychiatric-Mental Health Nursing Certification (PMH-BC) preferred. • Current licensure in the State of Wisconsin as a Registered Nurse, or current active multistate Registered Nurse License. • Minimum of two years of experience as an RN preferred with experience in behavioral health. • American Heart Association Healthcare Provider CPR certification is required within thirty (30) days of date-of-hire. Annual re-certification is required. • Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required. Registered Nurse Board Certified - CertCert, Registered Nurse - CertCert With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: • Health, dental, and vision insurance coverage for you and your family • 401(k) retirement plan • Employee share program • Life/disability insurance • Flex spending accounts • Tuition reimbursement • Health and wellness program • Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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