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Clinical Account Associate, Northern Indiana

Tempus AI · IN · Remote available · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you solved a customer's problem before they asked.

What they are checking: Whether they are proactive, which the posting stresses for customer relationships.

Tell me about a time you dealt with an upset customer in person.

What they are checking: Whether they stay calm and helpful under pressure in a face-to-face setting.

How do you build trust with physicians and clinical staff you see every week?

What they are checking: Whether they can maintain steady, reliable relationships over time.

Why are you drawn to a customer service role in healthcare?

What they are checking: Whether they truly enjoy service work and understand the patient impact behind it.

What would you do

A patient is worried about the cost of testing. How would you help them with the Financial Assistance Program?

What they are checking: Whether they can guide patients through financial help with patience and care.

The role may involve travel between accounts or full-time work at one. How do you feel about both options?

What they are checking: Whether they are flexible about the work setup, which the posting says may change.

A sample arrives at the lab damaged. What steps would you take?

What they are checking: Whether they communicate quickly with the lab and clinic and help arrange a redraw.

About the work

How would you help clinic staff schedule blood draws and mobile phlebotomy appointments?

What they are checking: Whether they can handle the logistics of sample collection, which is a core daily task in this role.

How would you keep track of sample shipments to make sure nothing gets lost?

What they are checking: Whether they are detail-minded about samples, since a lost sample can mean a delayed diagnosis.

How would you help clinic staff fill out requisition forms correctly?

What they are checking: Whether they understand that form errors delay results and will teach staff to avoid them.

Practice this interview out loud.

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The full job description

As published by Tempus AI.

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Candidate must reside in Northern Indiana. The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts or full-time dedication to a single account. Work hours are split between home and client sites. Customer Relationship Management • Build and nurture relationships with physicians and clinical staff • Proactively solve problems and present solutions to customers Daily Tasks • Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments • Help clinical staff with Tempus ordering and requisition forms • Assist patients with the Tempus Financial Assistance Program application • Collaborate with on-site clinical staff to resolve customer service requests • Respond to customer inquiries • Monitor sample shipments between Tempus, client pathology, and partner facilitie Weekly Tasks • Manage kit stock and literature replenishment at accounts • Communicate frequently with sales and other external teams • Monitor account performance Qualifications • BS/BA degree required • Experience with Epic systems preferred • This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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