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Client Office Phlebotomist-Full-time Days KA

Northwestern Medicine · Alton, IL · Full time · Health Care Provider

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your phlebotomy experience. About how many draws have you done?

What they are checking: Whether they have the hands-on experience needed to work independently at a client site.

You'll often work alone at a client office. How do you stay on track with clerical work and draws?

What they are checking: Whether they can manage both patient care and paperwork without supervision.

Tell me about a time you made a mistake at work and how you handled it.

What they are checking: Whether they report errors honestly, which is key to patient safety.

What would you do

You can't find a good vein after two tries. What do you do?

What they are checking: Whether they know when to stop and follow policy to protect the patient.

An order is missing information you need. What do you do before drawing?

What they are checking: Whether they check orders carefully, since missing information can delay or ruin testing.

A patient faints during a blood draw. Walk me through what you do.

What they are checking: Whether they respond calmly and safely to a common emergency.

About the work

How do you decide the order of draw, and why does it matter?

What they are checking: Whether they understand that the wrong order can contaminate samples and give false results.

How do you draw blood from a small child or an elderly patient with fragile veins?

What they are checking: Whether they adjust technique based on age, as the posting mentions age-related standards.

What does the AIDET model look like when you're greeting a nervous patient?

What they are checking: Whether they can use the communication model the posting names to calm patients.

How do you label and handle samples so they don't get mixed up?

What they are checking: Whether they label at the bedside and follow steps that prevent dangerous mix-ups.

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The full job description

As published by Northwestern Medicine.

This is a full-time, 40 hours per week, phlebotomy position located in Alton, IL. Must be able to work Monday through Thursday 8am - 5:30am and Friday 8am - 12pm. The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”. The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions Responsibilities: · Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures. · Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. · Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures. · Patient communication model and provides appropriate post-phlebotomy patient care. · Processes specimens in a timely manner to ensure stability and integrity of samples including labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies. · Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager. · Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate · Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care · Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste. · Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary · Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes. · Adheres to continuing education expectations; completes and signs-off on competency assessments · Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner · Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations · Complies with all organizational policies regarding ethical business practices. · Performs other duties as assigned Minimum Requirements: Education: • High School diploma or equivalent. Certification: • ·Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification. Preferred : · Experience performing phlebotomy on a broad range of patient’s types. · Experience with processing lab specimens, transferring specimens, and handling a centrifuge. · Familiar with medical EMR systems. · Knowledge of medical terminology. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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