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Client Associate

Wells Fargo · Wausau, WI · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your brokerage or client services experience. What did a typical day look like?

What they are checking: Whether their year or more of brokerage support is real, hands-on work with accounts, clients and operations.

Tell me about a time you supported more than one person with different priorities. How did you manage it?

What they are checking: Whether they can serve several advisors fairly and communicate when their requests compete.

Tell me about a process you improved in an office to save time or reduce errors.

What they are checking: Whether they look for better ways to handle routine work instead of just repeating what was handed to them.

What would you do

A client calls asking why their account value dropped. The advisor is in meetings. What do you say?

What they are checking: Whether they help without giving investment advice they are not licensed or authorized to give.

A referral comes in with incomplete paperwork. What do you do?

What they are checking: Whether they catch gaps before forwarding to management, since incomplete forms delay new client relationships.

How would you prepare for an advisor's first meeting with a prospective client?

What they are checking: Whether they think ahead about forms, account information and logistics so the advisor makes a strong first impression.

A client is upset because a transfer from another firm is taking too long. How do you handle it?

What they are checking: Whether they research the status, give honest timelines and follow up rather than offering vague reassurance.

About the work

A Financial Advisor approves a trade and asks you to enter the order ticket. What do you check before you submit it?

What they are checking: Whether they verify account, security, quantity and order type, since an entry error costs clients real money.

How do you keep files and records in order so they meet regulatory requirements?

What they are checking: Whether they understand that branch recordkeeping is a compliance duty that examiners check, not just tidiness.

What licenses do you hold or are you working toward, and what do they allow you to do?

What they are checking: Whether they understand the line between licensed and unlicensed activity in a brokerage branch.

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The full job description

As published by Wells Fargo.

About this role: Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com . In this role, you will: • Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence • Facilitate Financial Advisor and client requests for account related information and/or quotes • Schedule and prepare for appointments with new or prospective clients • Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s) • Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements • Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships • Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable Required Qualifications: • 1+ year of Brokerage and Client Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • Brokerage client support experience or financial services industry experience • Administrative support experience in financial services • Experience interacting directly with customers • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills • Client service focus with the ability to listen to customer needs and recommend solutions • Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment Job Expectations: • Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. • This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents. • This position is not eligible for Visa sponsorship. Posting Location: 2620 Stewart Avenue, Suite 116, Wausau, WI 54401 Posting End Date: 12 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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