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Claims Representative - College Co-op 2027

Sentry Insurance · Stevens Point, WI · Part time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to keep careful records of what you did and why.

What they are checking: Their documentation habits, which claims files depend on.

Tell me about a time you negotiated or worked out a compromise with someone.

What they are checking: Whether they have the early instincts needed for claim negotiation and settlement.

How do you handle stress when someone is upset with you on the phone?

What they are checking: Their resilience, since claims work involves hard conversations.

Where do you see claims fitting into your career after graduation?

What they are checking: Whether they are interested in a future at Sentry, since co-ops often lead to hires.

What would you do

This co-op means working part time during classes at UW-Stevens Point and full time over breaks. How will you balance that with school?

What they are checking: Whether they have a realistic plan to stay reliable across semesters.

How would you talk with a customer whose home was just damaged in a storm?

What they are checking: Whether they can be caring with someone in a stressful time while moving the claim forward.

A claimant gives you information that does not line up with the police report. What do you do?

What they are checking: Whether they follow up on inconsistencies fairly without accusing anyone.

How would you use your mentor to grow your skills over the co-op?

What they are checking: Whether they will actively seek feedback and learning from experienced claims staff.

About the work

What steps would you take to figure out what happened in a loss?

What they are checking: Their sense of how to investigate, using statements, photos, reports and documents.

Why does it matter to verify coverage and policy limits before making any promises?

What they are checking: Whether they see that early promises about coverage can create real problems later.

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The full job description

As published by Sentry Insurance.

As a Claims Co-op, you’ll practice investigation, evaluation, and communication skills while making real impact. Work part-time during school and full-time over breaks. At Sentry, we realize that getting valuable, hands-on experience is important for you and your career. We’re looking to recruit UW-Stevens Point for our Claims Co-op program. In this program you’ll have the opportunity to work part-time while attending classes and full-time during summers. Our co-op program is designed to provide you the opportunity to gain valuable experience while working in our Stevens Point location. What You’ll Do The Claims co-op students will work closely with a mentor to understand how claims are handled. Our Claims Co-op offers opportunities to: • Gain hands-on insight into claims negotiations and settlement processes to help reach fair resolutions for customers. • Stand by customers during stressful times, guiding them through the claims process with genuine care and understanding. • Review policy details to accurately verify coverage and policy limits for current customers. • Dive into the details of a loss by gathering facts and reviewing documentation to understand what happened. • Maintain clear, thorough records of all investigations, communications, and steps taken throughout the claims process. What it Takes In order to be eligible for this elite opportunity you must meet the following criteria: • Pursuing an undergraduate or associate degree in Business, Insurance, Communication, and English or a related field • Obtain a minimum GPA of 2.7 • Expected graduation date of May 2029 • Ability to work up to 20 hours a week during the academic year, and up to 40 hours a week during breaks • Ability to work in a team atmosphere • Obtain required licensing as needed • Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience What You’ll Receive At Sentry, we believe your total rewards should include a lot more than just a paycheck. Here’s a look at how we support you inside and outside of work: • Flexibility that fits: Enjoy a hybrid work model with the option to work from home on Mondays and Fridays and collaborate in the office Tuesday through Thursday • Work-life resources : Access extensive work-life resources designed to lend a helping hand whenever you need it • Continuous growth: Keep your skills sharp and your career moving forward through education and development at Sentry University (SentryU) Why Join Sentry? At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for both our strong growth and the culture we’ve built—recently ranking No. 529 on the 2026 Fortune 1000 (marking our first time in the top 600) and earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth. Building on a Legacy Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years. Your Career, Our Community Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams  tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth. Ready to own your future? Join us at Sentry, opportunities await! Who You’ll Want to Contact Tha Xiong Tha.Xiong@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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