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Claim Technician
Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your experience processing medical claims. What kinds of claims did you handle and in what system?
What they are checking: Whether they have real claims experience and can speak about it with specifics.
The Blue Chip training class runs six to eight weeks onsite in Springfield. How do you prepare to learn a big system like that?
What they are checking: Whether they can commit to a long, structured training and learn a system thoroughly before working alone.
Tell me about a time you caught your own mistake after you had already submitted something.
What they are checking: Whether they own and fix errors quickly, since a wrong payment costs real money and trust.
After training, this job can be done from home full time. How do you stay focused and productive working remotely?
What they are checking: Whether they have real habits that keep their output steady without someone nearby.
What would you do
A claim is pended and the notes are unclear. Walk me through how you figure out why it stopped and what it needs.
What they are checking: Whether they investigate methodically instead of forcing a claim through or sending it back unresolved.
You are behind on your production numbers and you have a hard claim in front of you. What do you do?
What they are checking: Whether they protect accuracy under pressure instead of guessing to hit a count.
You notice the same provider keeps submitting claims with the same error. What do you do beyond fixing each one?
What they are checking: Whether they notice patterns and flag them so the root cause gets addressed.
About the work
Explain coordination of benefits in your own words. How do you decide which plan pays first?
What they are checking: Whether they understand COB rules well enough to avoid paying claims that another plan should cover.
What is the difference between a CPT code, a HCPCS code and an ICD code, and when might they not line up on a claim?
What they are checking: Whether they know enough coding to spot a claim where the diagnosis does not support the service billed.
How do you write a note on a claim so the next person understands exactly what you did and why?
What they are checking: Whether their written notes are clear enough that a claim can be picked up without redoing their research.
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Practice this out loudThe full job description
As published by Health Care Service Corporation.