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Child Welfare Case Aide - Fulltime

Children's Wisconsin · Milwaukee, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with someone who was angry or upset with you.

What they are checking: Whether they stay calm and respectful when families are under stress.

How would you treat a parent whose child has been removed because of neglect?

What they are checking: Whether they can show respect and avoid judgment toward parents working to reunify.

This work can be emotionally hard. How do you take care of yourself?

What they are checking: Whether they can sustain themselves in work that involves trauma and loss.

What would you do

During a supervised visit, a parent says something that makes you worried about the child's safety. What do you do?

What they are checking: Whether they know to protect the child, follow protocol and report to the case manager right away.

You'll often be transporting children. How do you keep them safe and calm in the car?

What they are checking: Whether they take transport safety seriously and can comfort a child who may be scared.

How do you keep your schedule organized when visits and transports change at the last minute?

What they are checking: Whether they can stay flexible and reliable in a role with frequent changes.

About the work

Case aides often supervise family visits between parents and children in care. What would you watch for during a visit?

What they are checking: Whether they understand child safety, parent-child interaction and what to document objectively.

How do you write a visit note that is factual and fair to the family?

What they are checking: Whether they can separate what they saw from their opinions, which matters in court cases.

What do you know about the foster care system in Milwaukee County?

What they are checking: Whether they have a basic understanding of the child welfare system they'd be joining.

How do you handle confidential information about families you work with?

What they are checking: Whether they understand privacy rules and protect sensitive family information.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family. Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin. • Foster Care • Treatment Foster Care • Adoption • Respite Care • Child Advocacy Centers • Family Case Management • Family Finding We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Position Summary: This position will be responsible for providing case aide assistance and support to Child Welfare Case Managers and leaders, clients and caregivers, and the operations of the Child Welfare Program. This position will require a general understanding of child welfare work and the population served. Position Requirements: • High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required. Associate degree in Human Services preferred. • Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds strongly preferred. • Strong communication skills to interact with CSSW staff, vendors and the community; and solid customer service skills required. • Ability to work within deadlines on a consistent basis; and maintain accurate, current case record documentation. • Ability to establish and maintain effective working relationships within the agency, partner agencies, others social service agencies, courts, schools, public officials, professionals and the community. • Ability to provide supervision to child (ren) between the ages of newborn and 17 years old. • Maintain a working knowledge in the use of eWiSACWIS and any other computer programs currently used by child welfare staff. • Valid driver's license for State of Wisconsin required. • Two plus years' experience in providing support services preferred. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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