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Charge Registered Nurse - Medical Surgical

SSM Health · Fond du Lac, WI · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting says you'd respond to complaints about patient care. Tell me about a time you handled a complaint well.

What they are checking: Listening, resolving the issue and following up through proper channels.

Tell me about a time you had a conflict with a coworker. How did you resolve it?

What they are checking: Handling conflict professionally, since charge nurses must keep a team working together.

How do you help train new nurses on the unit?

What they are checking: Supporting orientation and staff development as described in the posting.

What would you do

This is a 19-bed cardiac med-surg unit within a busy cardiovascular service line. How do you build patient assignments there?

What they are checking: Balancing acuity, telemetry patients and new admissions fairly across the nurses on shift.

A patient on telemetry has a run of V-tach and the monitor tech calls you. What do you do?

What they are checking: Fast clinical response and coordination with the bedside nurse and provider.

How do you handle a nurse who is struggling to keep up with their assignment?

What they are checking: Redistributing work and supporting staff without letting patient care slip.

The shift here is 3 p.m. to 3 a.m. How do you manage handoffs at both ends of that shift?

What they are checking: Clear handoffs with day and night teams, which reduce errors.

About the work

What do you watch most closely in cardiac patients on a med-surg floor?

What they are checking: Clinical knowledge of heart failure, post-cath care and arrhythmias, which this unit sees often.

How do you evaluate whether care on your shift is meeting patient outcomes?

What they are checking: Using rounds and data to spot problems early, which the posting names as a duty.

How do you decide when to call a rapid response?

What they are checking: Low threshold for escalation in cardiac patients, which saves lives.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-St. Agnes Hospital Worker Type: Regular Job Highlights: The Cardiac Med Surg unit is located on the 6 South wing of the hospital. This 19 bed unit is part of a fast paced and very progressive cardiovascular service line. We are seeking compassionate individuals who are passionate about delivering high-quality care and are ready to be a part of a dynamic and fulfilling work environment Schedule: 3p-3a Job Summary: Provides leadership and coordination of unit staffing while ensuring implementation of clinical objectives and quality patient care. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to or performs performance evaluations of staff. • Assesses daily patient care needs and develops and distributes patient care assignments, ensuring that population appropriate patient care is given. • Collaborates with advanced practice providers to ensure quality outcomes. • Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes. • Responds to complaints about patient care and manages through established channels. • May provide input for hiring, training, directing, developing and evaluating staff. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • Graduate of accredited school of nursing or education equivalency for licensing EXPERIENCE • One year of registered nurse experience PHYSICAL REQUIREMENTS • Constant use of speech to share information through oral communication. • Constant standing and walking. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, reaching and keyboard use/data entry. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of smell to detect/recognize odors. • Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving of patients. • Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements. • Occasional driving. • Rare crawling and running. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) - Missouri Division of Professional Registration • Or • Registered Nurse (RN) Issued by Compact State State of Work Location: Oklahoma • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) Issued by Compact State • Or • Registered Nurse (RN) - Oklahoma Board of Nursing (OBN) State of Work Location: Wisconsin • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) Issued by Compact State • Or • Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services Work Shift: Evening Shift (United States of America) Job Type: Employee Department: 1004000038 Medical/Surgical 6S Scheduled Weekly Hours: 32 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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