Jobs › Northern Trust

Change Management, Specialist

Northern Trust · Chicago, IL · $114,700–$194,900 a year · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time stakeholders had conflicting needs on a project. How did you resolve it?

What they are checking: Ability to manage complex conflicts and changes, which the posting names as a core duty.

Describe a time you helped people adopt a new process they didn't want.

What they are checking: Practical change management skill that turns resistance into adoption through engagement and support.

Tell me about a time you had to understand a business area you knew nothing about.

What they are checking: Learning speed and curiosity when walking into an unfamiliar part of a large bank.

What would you do

A requirement changes late in a project. Walk me through how you handle it.

What they are checking: Disciplined change control that assesses impact before agreeing, rather than quietly absorbing scope.

A senior stakeholder keeps skipping requirements sessions but complains about the results. What do you do?

What they are checking: Tact and persistence in getting key people engaged before their absence causes rework.

About the work

How do you plan a business analysis effort, from picking stakeholders to choosing the techniques you'll use?

What they are checking: Whether they plan analysis work deliberately instead of jumping straight into gathering requirements.

How do you confirm you've truly understood a stakeholder's needs before documenting them?

What they are checking: Habits like playback and verification that prevent costly misunderstandings later in delivery.

How do you track and report the progress of business analysis work to leadership?

What they are checking: Ability to show honest progress on analysis, which is often harder to measure than build work.

How do you keep requirements traceable from business need through testing?

What they are checking: Whether they use traceability to make sure delivered work actually meets the original business need.

What techniques do you use to elicit requirements from people who struggle to say what they want?

What they are checking: Range of elicitation methods like observation, prototypes and examples beyond simple interviews.

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The full job description

As published by Northern Trust.

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 1. Provides comprehensive and extensive technical support in planning and monitoring the activities that are necessary to complete a business analysis effort and identifying the stakeholders, selection of business analysis techniques, process that will be used to manage requirements, and how to assess the progress of work. 2. Oversees the work with stakeholders to identify and understand needs, concerns, and environment or business in which they work. Consults with stakeholders by underlying that their needs are understood by interviewing and documenting for verification. 3. Manages all complex conflicts, issues and changes to requirement in order to ensure stakeholders and the project team are all in agreement on the solution scope. Reviews and determines how requirements are communicated and how the knowledge obtained is maintained for current and future use. 4. Responsible for managing the business need, refines and clarifies the definition of that need, and designs and produces a solution scope that can feasibly be implemented by the business. Oversees the development of the business case. 5. Prioritizes the solution requirements that meet the needs of the sponsoring organization which includes analyzing stakeholders needs to deliver solutions that meet those needs, assessing the current state of the business to identify and provide improvements, and to verify and validate the resulting requirements on newly developed or on existing business and systems process to business unit or function. 6. Designs and proposes solutions which can best fit the business need, identifies gaps and shortcoming in solutions, and determines necessary work-around or changes to the solution. Oversees that the solution was deployed, validates the needs of the business were met and the solution scope was achieved. 7. Seasoned multi-disciplinary expert with extensive technical and/or business knowledge and functional expertise. 8. Focus of role is on execution of strategic direction of business function activities. 9. Highly flexible and adaptable to change. Multi-disciplinary expert with authoritative knowledge of business analysis and all of the business analyst function competencies. Authoritative knowledge in business specific and industry knowledge and fundamentals. Experience in extensive and wide range of situations. Knowledge in developing standards or best practices. Skills in translating broad strategic intent into tactical plans and directions. Excellent leadership, analytical, conflict management and negotiation skills are required. Must have excellent communication skills, both written and oral. Organizational skills are required to develop and monitor projects/business process plans. Requires a college or university degree and/or relevant proven work experience, organization and leadership skills that provides knowledge to the functional business. Demonstrates excellent experience in change initiatives, covering such areas as operations, IT and product development; with a track record of accomplishment in large, complex projects and change initiatives. Salary Range: $114,700 - 194,900 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with.

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