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Certified Specialty Pharmacy Technician - Onsite Training/Hybrid

Advocate Health · Menomonee Falls, WI · $24.10–$36.15 an hour · Full time

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found an error before it reached a patient.

What they are checking: Whether they double-check work and speak up, which matters with expensive, high-risk drugs.

This role has onsite training and then hybrid work. How do you stay accurate and focused working from home?

What they are checking: Whether they have the discipline to work remotely in a detail-heavy job.

Tell me about an idea you had to make a process work better.

What they are checking: Whether they look for improvements, which the posting asks technicians to do.

What would you do

A patient can't afford a specialty medication even with insurance. What can you do?

What they are checking: Whether they know about manufacturer copay help and foundations that make therapy possible.

How do you talk with a patient on the phone who's upset that their medication is late?

What they are checking: Whether they can stay calm, explain clearly and find a solution.

What do you do when a patient asks a clinical question about side effects?

What they are checking: Whether they know to route clinical questions to the pharmacist and stay in their scope.

About the work

What do you know about specialty pharmacy and how it differs from retail?

What they are checking: Whether they understand high-cost drugs, complex conditions and prior authorizations that define specialty work.

Walk me through how you would handle a prior authorization that's been denied.

What they are checking: Whether they know the steps to appeal or find other options so patients do not go without medicine.

How do you make sure a cold-chain medication is shipped and stored correctly?

What they are checking: Whether they understand temperature-sensitive drugs and why a break in the cold chain can ruin a costly dose.

How do you keep patient health information private on calls and in records?

What they are checking: Whether they verify identity and follow HIPAA rules every time.

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 38590 API Specialty Pharmacy - Retail Pharmacy Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday hours of operation 8 AM - 6 PM Saturday: 9 AM - 1 PM Pay Range: $24.10 - $36.15 Major Responsibilities: • Completes area-specific work as outlined by standard processes, procedures and adherent to policies • Serves as an expert with equipment and technology in specialized area • Problem solves technical issues in the specialized area as they arise • Ensures documents and records are accurate and completed in a timely fashion • Supports methods of communication and coordination with patients and care team • Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care • Provides input to and supports implementation of operational changes, advancements, and site and system standardization • Participates in site or system specialized work teams, committees, and councils, as applicable • Complies with legal, regulatory, and accreditation standards • Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices • Maintains updated knowledge and skills and contributes to the education of others • Contributes positively to execution of pharmacy department initiatives • Accepts assignments of tasks from other pharmacy teammate roles when workload dictates Licensure, Registration, and/or Certification Required: • Registration/Licensure with state board of pharmacy per state of employment requirements • Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT) Education Required: • High school diploma or GED equivalent • For technicians in NC with validating technician responsibilities- an Associate’s Degree in Pharmacy Technology is required Experience Required: • Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background Knowledge, Skills & Abilities Required: • Excellent oral, written, interpersonal, and customer service skills • Must be able to speak and be understood by others to communicate effectively • Critical thinking and problem-solving skills • Basic math skills • Strong background in medical terminology preferred • Organizational skills and analytical ability to prepare reports and reconcile reports correctly • Ability to evaluate and measure customer needs – set clear standards to ensure needs are met • Ability to maintain strict confidentiality • Self-discipline and attention to detail • Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems Physical Requirements and Working Conditions: • Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting. • Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material. • Must have functional vision, touch and hearing • Must be able to speak and be understood by others to communicate effectively • Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases. • May be exposed to chemical hazards • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. • Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes • Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. • Operates all equipment necessary to perform the job • Flexibility to travel between pharmacy locations • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions Preferred Job Requirements Preferred Education • Associate or bachelor's degree This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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