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Certified Ophthalmic Assistant JMC

Mercyhealth · Janesville, WI · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time the clinic was running far behind. What did you do to keep patients moving?

What they are checking: Whether they work efficiently under pressure and keep waiting patients informed.

Tell me about a time you explained eye care instructions to a patient who was confused or worried.

What they are checking: Whether they can teach clearly and check that the patient really understood.

What would you do

A patient's eye pressure comes back much higher than their last visit. What do you do?

What they are checking: Whether they recheck and flag a result that could mean glaucoma or an urgent problem to the physician.

A patient calls saying they suddenly see flashes and floaters in one eye. How do you triage that call?

What they are checking: Whether they recognize possible retinal detachment symptoms and get the patient seen the same day.

How do you handle the My Chart and In Basket messages that come in during a busy clinic day?

What they are checking: Whether they keep up with patient messages and route clinical questions without letting them sit.

About the work

Walk me through how you work up a new patient, from rooming to handing off to the doctor.

What they are checking: Whether they have a full, efficient workup routine that keeps the clinic's patient flow on time.

How do you do a manifest refraction, and what tells you the patient's answers aren't reliable?

What they are checking: Whether they can refine a prescription and notice when a patient is guessing or tired.

Which tonometers have you used, like Tonopen, I-Care or Goldmann, and when would you pick one over another?

What they are checking: Whether they understand pressure measurement well enough to choose the right tool and trust the reading.

How do you get good OCT or fundus photos on a patient who has trouble holding still or keeping their eye open?

What they are checking: Whether they can adapt imaging technique so the doctor gets usable images the first time.

Before you put dilating drops in, what do you check?

What they are checking: Whether they confirm allergies, angle concerns and the correct eye before giving any medication.

How do you know when a piece of equipment needs calibrating, and what do you do about it?

What they are checking: Whether they keep instruments accurate, since bad calibration means wrong measurements for every patient.

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The full job description

As published by Mercyhealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms and collects patient assessment data. Documents patient history, vitals, glasses and contact lens information. Assists physicians during treatment, testing and examinations. Maintains timely flow of patients. • Performs- VA, Pinhole, Color, Stereo, Tear test, Glare testing, Amsler Grid, Confrontation fields, Automated perimetry, Applanation using-Tonopen, I-Care, or Goldman tonometers, Pachymetry, Auto keratometry/Auto Refractometry, Auto Lensometry, Manifest Refractometry, Basic slit lamp including, assessment of anterior angles, pupils check , Fundus and External photography, OCT, corneal/disc topography, scribes, assists in minor office surgery and lasers, Administers medications and performs other patient care procedures such as Biometry/A-Scan as directed and according to established criteria. • Provides patient and family education. Follows up on patient care as needed. • Performs telephone triaging of patients. Responds to incoming telephone calls, In basket messages, and My Chart messages, maintains accurate charting. • Maintains and calibrates, equipment • May be required to work alternate shifts and weekends EDUCATION AND/OR EXPERIENCE High School diploma. Prefer education as a paraprofessional in ophthalmology or optometry. CERTIFICATION/LICENSURE Certified by JCAHPO as Certified Ophthalmic Assistant. Approved CPR or BLS certification required within 90 days OTHER SKILLS AND ABILITIES Good interpersonal/communicative skills needed LEVEL OF SUPERVISION Work is performed according to specific procedures and methods, but partner must make minor decisions using independent judgment required in order to adapt to routine situations. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP’s Best Employers for Workers Over 50 • One of Working Mother magazine’s 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

Apply at Mercyhealth