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Certified Nursing Assistant, Emergency Department

Mercyhealth · Lake Geneva, WI · $18.65–$27.04 an hour · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked in a fast-paced setting.

What they are checking: Whether they can stay effective when things get busy.

How do you keep the ED supplied with what staff need?

What they are checking: Whether they take ownership of supplies in an area where things run out fast.

How do you help visitors find their way in the hospital?

What they are checking: Whether they offer a welcoming experience to visitors.

What would you do

The Walworth ED is small, with 11 beds and 2 trauma beds. How would you help when a trauma comes in?

What they are checking: Whether they know how to support the team during a trauma in a small ED.

A family member is upset about a long wait. How do you handle it?

What they are checking: Whether they can calm people down and get help from the charge nurse.

How do you split your time between patient care and answering phones and call lights?

What they are checking: Whether they can balance clinical and administrative work.

A patient in a room starts having trouble breathing. What do you do?

What they are checking: Whether they act quickly and call for help.

About the work

The ED is a stroke-ready hospital. What signs of stroke would make you get a nurse right away?

What they are checking: Whether they can recognize stroke symptoms quickly.

How do you process orders and patient charges in an accurate and timely way?

What they are checking: Whether they can handle the clerical side of the role correctly.

How do you keep medical records accurate for patients in the ED?

What they are checking: Whether they pay attention to detail with records.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

Now is the time to come join our Mercyhealth Walworth Emergency Department. We are hiring for Full-Time, Part-Time and PRN with a variety of shift options available. All positions are eligible for up to a $10,000 sign on bonus. Our Emergency Department, located on highways 50 & 67 in Lake Geneva, WI, includes the following highlights: • Walworth Campus Emergency Department is an 11 bed, 2 trauma Bed Emergency Department and Urgent Care • This campus has applied for level 4 trauma designation • ASRH (Acute Stroke Ready Hospital) designation, ensuring rapid response for stroke patients • 24/7 Hospitalist and Emergency physicians in-house • 24/7 Leadership, shift coordinators and resource nurses on-site Watch these videos to learn about our Walworth Culture and about how our CNO group supports our staff and mission. ESSENTIAL DUTIES AND RESPONSIBILITIES • Processes orders and patient charges in an accurate and timely manner. • Answers the telephone and call lights in an appropriate and timely manner, providing information or relaying messages to patients and staff. • Directs visitors to patients' rooms. • Maintains medical records of current patients. • Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies. • Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures according to CNA job duties and expectations • Documents care provided according to standards. • Maintains a clean work and patient environment. • Floats to various units based on identified needs. • Participates in department and unit performance improvement activities. • Verifies accuracy of charges entered • Facilitates a welcoming environment assisting with visitor wayfinding. • Assemble patient folders and charts for unit • Rauland responder/Vocera/versus set up for new staff EDUCATION AND/OR EXPERIENCE Completion of a CNA program. CERTIFICATION/LICENSURE • WI Nursing Assistant Certification is required. • Approved CPR within 90 days. LEVEL OF SUPERVISION Responsibilities include interviewing, and training CNAs; planning, assigning, and directing work. PAY RANGE: $18.65 - $27.04 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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