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Certified Nurse Assistant/Unit Clerk

Silver Cross Hospital · New Lenox, IL · $18.00–$21.00 an hour · Full time

Posted Jun 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept a busy desk organized and running smoothly.

What they are checking: Whether they can handle many small requests without dropping any of them.

A doctor is short with you at the desk because a chart was not ready. How do you respond?

What they are checking: Whether they stay calm and professional and fix the issue without taking it personally.

Tell me about your recent hospital experience. What did you learn that you would bring here?

What they are checking: Whether their recent experience will help them get up to speed quickly on a busy unit.

How do you stay alert and accurate on a 12-hour night shift?

What they are checking: Whether they have real habits for staying sharp, since errors rise late in night shifts.

What would you do

This role is part CNA and part unit clerk. How do you decide what comes first when the phone is ringing and a patient needs help?

What they are checking: Whether patient safety comes first while clerical tasks still get done on time.

A family member calls the nurses' station asking how their mother is doing. What do you tell them?

What they are checking: Protecting patient privacy while still being helpful and passing the call to the right person.

You notice a new order in the chart that the nurse may not have seen. What do you do?

What they are checking: Whether they flag important information quickly, since clerks often see orders first.

About the work

What computer systems have you used in a hospital, and how comfortable are you entering orders or updating the census?

What they are checking: Whether they have the computer skills the posting asks for and can learn new systems fast.

On nights on a med-surg unit, what changes in a patient would make you get the RN right away?

What they are checking: Recognizing warning signs like breathing changes or confusion, even while working at the desk.

How do you take accurate vitals and record them correctly when you are switching between tasks?

What they are checking: Whether they record right away so data is accurate even when they get interrupted.

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The full job description

As published by Silver Cross Hospital.

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Summary: Supports and compliments the nursing process under the direction of a Registered Nurse. Provides clerical and receptionist support to department activities. Performs diverse duties to provide support to department functions and systems to maximize efficiency and effectiveness. Requirements: Currently certified by the state of Illinois as a Certified Nurse Assistant. Excellent customer service skills. Ability to care for patients with compassion. Ability to maintain quality in a fast paced environment. Computer skills. Recent hospital experience strongly preferred. Work Shift Details: Nights -12 Hours, 6-1 Med/Surg Department Department: 6-1 MED-SURG IP NURSING Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.00 - $21.00

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