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Certified Medical Assistant

SSM Health · Health Grande Wyocena, WI · Part time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role covers both front-office and back-office work. Tell me about a time you had to switch between those quickly.

What they are checking: Whether they can move between check-in and clinical tasks without dropping either one.

Tell me about a time you helped with a health or wellness program, like screenings or education.

What they are checking: Whether they can support the population health and wellness initiatives that the clinic is built around.

The posting says this role is customer-service focused. Tell me about a time you went out of your way for a patient.

What they are checking: Whether they bring real service to every visit, which is the heart of an employer clinic.

What would you do

This clinic serves Grande Cheese associates and their families through a direct-to-employer program. How do you think that changes the patient experience compared to a regular clinic?

What they are checking: Whether they understand the employer-based model and the extra care needed around privacy and convenience.

The clinic sees primary care patients age 5 and up and acute care patients age 2 and up. How do you adjust when rooming a toddler versus an adult?

What they are checking: Whether they can work comfortably with young kids and their parents as well as adults.

An employee comes in and asks you not to tell their manager about their visit. How do you respond?

What they are checking: Whether they understand patient privacy applies even when the employer runs the clinic.

You're running low on a key supply right before a busy afternoon. What do you do?

What they are checking: Whether they keep track of supplies proactively instead of finding out when it's too late.

About the work

Walk me through how you would assist with a pre-employment or work-related physical.

What they are checking: Whether they know the common parts of an occupational physical and how to document them accurately.

How do you keep patient flow moving so visits stay on time?

What they are checking: Whether they think ahead about rooming and prep so the provider is never waiting.

What's your experience with Epic, and how do you make sure your documentation is accurate?

What they are checking: Whether they can document intake, vitals and history cleanly in the EMR system the posting names.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-SSM Health Grande Wyocena Worker Type: Regular Job Highlights: Clinic Support Staff – Employer-Based Health Clinics SSM Health is seeking a customer service focused Clinic Support Staff member to join our innovative direct-to-employer program at the Grande Cheese clinics. This role supports a patient-centered approach to both primary and acute care for Grande Cheese Associates and their families, while helping ensure efficient clinic operations and excellent patient experiences. We have opportunities for: • MA, CMA or RMA- must be graduates of a school of medical assisting • EMTs with a WI license • Paramedics with a WI license • LPNs with a WI license Patient Population Supported: • Primary Care: Ages 5 and up • Acute Care: Ages 2 and up Key Responsibilities: • Provide front- and back-office clinical support to providers • Assist with patient intake, rooming, vital signs, and documentation • Support primary care and acute care visits • Assist with pre-employment, work-related, and follow-up physicals • Coordinate patient flow to ensure timely and efficient visits • Support population health and wellness initiatives • Maintain clinic supplies and equipment • Ensure compliance with policies, procedures, and safety standards • Utilize the EPIC Electronic Medical Record (EMR) system for documentation and scheduling Weekly Schedule Example: Wyocena • Tuesday: 7AM-5PM • Wednesday: 7AM-5PM • Thursday: 8AM-4:30PM This role plays a vital part in supporting providers, protecting patient safety, and maintaining a high-quality, employer-based healthcare experience for Grande Cheese Associates and their families. Job Summary: Assists in performing a variety of nursing care services for patients in a clinic setting. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Receives patient care assignment from the registered nurse (RN) in charge. Initiates delegated tasks based on demonstrated competence in performing nursing activities for specific patient age group served. • Collects and documents data for reassessment at specific times for patient population. • Documents and provides appropriate data to the Physician, RN and/or LPN for analysis and validation of patient’s response to care or treatment and when significant change occurs in the patient’s condition. • As appropriate to the environment working in, demonstrates knowledge of appropriate lead placement for routine cardiac monitoring and 12 lead EKG. Performs 12 lead EKG on patient according to policy and procedures. • May assist physician and nursing staff with medical procedures. • Stocks and maintains supplies and equipment in keeping with patient care needs and cost containment. • Turns over rooms after each patient use: Cleans carrier, changes sheets, restocks supplies, disposes of trash, ensures equipment returns to its proper place, and takes care of instrument trays according to the current procedure. • Assists with delegated clerical duties such as answering telephones, relaying messages transcription of physician orders, preparing and organizing the patient’s medical record. • Prepares patients for discharge or completion of patient visit and accompanies them upon dismissal as indicated. Transports patients to a receiving department or facility if indicated. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Constant use of speech to share information through oral communication. • Constant standing and walking. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, reaching and keyboard use/data entry. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of smell to detect/recognize odors. • Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving of patients. • Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements. • Occasional driving. • Rare crawling and running. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Driver’s License State of Issuance • And • Advanced EMT - Illinois Department of Public Health (IDPH) • Or • EMT-Basic - Illinois Department of Public Health (IDPH) • Or • EMT-Intermediate - Illinois Department of Public Health (IDPH) State of Work Location: Missouri • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Driver License (Class E) - State of Missouri • And • Advanced Emergency Medical Technician (AEMT) - Missouri Department of Health & Senior Services • Or • Emergency Medical Technician (EMT) - Missouri Department of Health & Senior Services State of Work Location: Oklahoma • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Driver License - State of Oklahoma • And • Driving Record - Motor Vehicle Report (MVR) • And • Advanced Emergency Medical Technician (AEMT) - Oklahoma State Department of Health • Or • Emergency Medical Technician (EMT) - Oklahoma State Department of Health • Or • Emergency Medical Technician Intermediate - Oklahoma State Department of Health • And • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT) State of Work Location: Wisconsin • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Advanced Emergency Medical Technician (AEMT)- Wisconsin Department of Health Services • Or • Emergency Medical Technician (EMT) Intermediate - Wisconsin Department of Health Services • Or • Emergency Medical Technician (EMT) - Wisconsin Department of Health Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 5901220166 DTE Grande Scheduled Weekly Hours: 28 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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