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Cashier/Customer Service/Sales Floor

TJX Companies · Wisconsin Rapids, WI · $14.00–$14.50 an hour · Part time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a customer find exactly what they needed.

What they are checking: Whether they naturally engage customers, which is the core of both the register and sales floor parts of this job.

This job moves between the register, customer service and the sales floor. Which part do you think would be hardest for you, and how would you handle it?

What they are checking: Whether they have self-awareness and a plan for growing into all three areas of a cross-trained role.

Tell me about a time you had to learn something new quickly at school or work.

What they are checking: Whether they can pick up registers and store systems fast, since training happens during real shifts.

What would you do

A customer says no to the store credit card. How do you respond?

What they are checking: Whether they can promote credit and loyalty programs politely and accept a no gracefully.

A fitting room is full of clothes and a line is forming at the register. Where do you go first?

What they are checking: Whether they put customers waiting to pay ahead of recovery work and ask for help when needed.

A customer is returning an item and seems frustrated before you even say hello. What do you do?

What they are checking: Whether they stay warm and patient with frustrated customers instead of mirroring their mood.

What would you do if you saw someone putting merchandise in a bag they brought from home?

What they are checking: Whether they know to offer service and alert a manager, without confronting or accusing the person themselves.

What days and times can you work, especially around holidays?

What they are checking: Whether their availability fits retail peaks, which drive how many hours and shifts they can be offered.

About the work

How do you count change back to a customer, and why does doing it the same way every time matter?

What they are checking: Whether they handle cash accurately and see consistent procedure as protection for themselves and the store.

What does keeping the sales floor recovered mean to you?

What they are checking: Whether they understand putting merchandise back, sizing racks and tidying so the store stays shoppable.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1100 East Riverview Expressway Ste A Location: USA Marshalls Store 1589 Wisconsin Rapids WI This position has a starting pay range of USD $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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