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Cash office Associate

TJX Companies · Northbrook, IL · $15.00–$15.50 an hour · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience counting money or balancing a cash drawer.

What they are checking: Whether they have handled cash accurately before, which is the core of a cash office role.

Tell me about a time you were trusted with something valuable or private.

What they are checking: Whether they have shown the honesty and discretion this role requires.

What would you do

Your count is off by a few dollars. What do you do?

What they are checking: Whether they recount, report and document honestly instead of covering the difference.

A coworker asks you how much money the store made today. How do you respond?

What they are checking: Whether they keep cash office information confidential, even with coworkers.

How do you stay focused on numbers when there are interruptions around you?

What they are checking: Whether they can keep accuracy in a busy store where they may be pulled away often.

Someone you do not recognize asks to come into the cash office. What do you do?

What they are checking: Whether they follow security procedures and verify people before allowing access.

When you are not in the cash office, how would you help customers on the floor or at the register?

What they are checking: Whether they are ready to support customers, since the posting includes ringing and floor work.

About the work

Walk me through how you would count a till at the end of a shift.

What they are checking: Whether they use a careful, repeatable method that reduces counting errors.

Why do stores often require two people when cash is being counted or moved?

What they are checking: Whether they understand dual control protects associates and the store from errors and false blame.

How do you count change back to a customer at the register?

What they are checking: Whether their register skills are as accurate as their back office cash handling.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 49 Skokie Blvd Location: USA TJ Maxx Store 0293 Northbrook IL This position has a starting pay range of USD $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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