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Case Manager

ClearSky Health · Eau Claire, WI · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a patient wasn't progressing toward their goals. What did you do?

What they are checking: Whether they dig into the barrier with the team rather than just documenting the lack of progress.

Tell me about a time you had to coordinate a hard discharge, like someone with no safe place to go.

What they are checking: Whether they stay persistent and creative with community resources when the easy options are gone.

This is a licensed clinician role. How does your clinical background shape the way you do case management?

What they are checking: Whether they use their nursing or therapy training to spot risks that a purely administrative planner would miss.

What would you do

A family insists their mother come home, but the team believes she isn't safe there yet. How do you handle that conversation?

What they are checking: Whether they can respect patient and family choice while being honest about risk and offering real options.

A physician and a therapist disagree about whether a patient is ready to go home. What's your role?

What they are checking: Whether they help the team reach a decision based on facts rather than picking a side or stepping back.

The hospital takes its first patient in December. What would you want in place for case management before then?

What they are checking: Whether they can help set up referral lists, forms and routines for a team starting from scratch.

About the work

How does case management in inpatient rehab differ from case management on an acute hospital floor?

What they are checking: Whether they understand rehab stays are planned around function, team conferences and a target discharge date.

Walk me through how you'd build a discharge plan for a patient admitted after a hip fracture.

What they are checking: Whether they start planning on day one and think about home setup, equipment, caregivers and follow-up services.

How do you run or contribute to a weekly team conference so it actually moves the patient forward?

What they are checking: Whether they keep discussion focused on goals, barriers and the discharge date instead of a long status report.

How do you work with insurance reviewers when you need more days for a patient?

What they are checking: Whether they can make a clear clinical case using documented progress, which keeps patients in care they need.

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The full job description

As published by ClearSky Health.

Our hospital provides high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. Are you a licensed clinician who is passionate about helping patients achieve the best possible outcomes? We are seeking a dedicated Case Manager to join our multidisciplinary team. In this role, you will collaborate with physicians, nurses, therapists, patients, and families to coordinate care, remove barriers to treatment, and support successful patient outcomes. ClearSky Health is a rapidly expanding rehabilitation hospital network dedicated to transforming the lives of those recovering from disabling injuries and illnesses in the communities we serve. We are looking for someone who is organized , compassionate , and patient-focused . If that sounds like you, apply today! Interviews will begin late August-early September . We are currently slated to host all staff orientation in November and take our first patient in December 2026 Schedule: Full-time, Monday through Friday | 8:00 AM - 5:00 PM The Case Manager works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Ensures patient is progressing towards desired outcomes by monitoring care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process. This position must integrate company values into daily practice. Essential Functions • Communicates, collaborates, and coordinates with team members to provide quality patient care and to ensure positive patient outcomes. Facilitates communication during interdisciplinary team conference. • Responsible for accreditation standards and adheres to all standards set forth by the State and accrediting agencies of TJC and CMS. • Documents communication and coordination or patient activities, medical necessity, and post discharge equipment and support needs in the health care record. • Supports and facilitates length of stay management. Conducts utilization reviews. • Communicates appropriate information for timely updates and authorizations with payors. Ensures the outcome of this information is timely communicated to clinical team and administration. • May be required to work during inclement weather and other staffing emergencies. • Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards. • Completes required trainings, as assigned. • Performs other duties as assigned to support overall effectiveness of the organization. Minimum Job Requirements Minimum Education & Experience • Relevant Bachelor’s degree; OR • Current state clinical licensure; OR • 4 years relevant experience required. • Acute care setting preferred. Required Licenses, Certifications, and/or Documentation • Clinical licensure required when required by state. • Must maintain acceptable driving record, current driver’s license, and insurability. Required Knowledge, Skills, and Abilities • Demonstrates an understanding of treatment costs and financial support as they relate to quality and efficiency. • Demonstrates critical thinking skills: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Knowledge of community resources to meet post-discharge clinical and social needs. • Knowledge of clinical operations and procedures. • Ability to establish and maintain pro-active relationships with internal interdisciplinary team members, insurance companies, physicians, referral sources, community service organizations and health care facilities. • Ability to maintain quality, safety, and/or infection prevention standards. • Demonstrates general computer skills including data entry, word processing, email, and record management. • Effective organizational and time management skills. • Effective written and verbal communication skills. • Ability to maintain proper levels of confidentiality. • Ability to work closely and professionally with others at all levels of the organization. Physical Requirements Over the Course of a Shift • A significant amount of standing and walking. • Lifting/exerting of up to 25 lbs. • Possible exposure to bodily fluids. • Visual acuity required for patient assessment and documentation. • Acute hearing required for accurate patient assessment. • Sufficient manual dexterity to operate equipment and computer keyboard. • Close vision and the ability to adjust focus. #INDEAU

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