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Care Navigator

Centene · MS · Remote available · $22.94–$38.79 an hour · Full time

Posted Aug 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with a child and family who had both behavioral health and practical needs. How did you decide what to tackle first?

What they are checking: How they prioritize when needs compete, and whether they let the family's priorities shape the plan.

Tell me about a time you advocated for someone to get a service they were being denied or overlooked for.

What they are checking: Whether they will push through systems on a member's behalf while staying professional with the people involved.

How do you explain health plan benefits to a family who is overwhelmed and doesn't trust insurance companies?

What they are checking: Whether they can communicate plainly and with patience so families actually use the help available.

How do you keep yourself steady when you're carrying a caseload full of families in hard situations?

What they are checking: Their self-awareness about burnout, which affects how long they last and how well they serve members.

What would you do

This role is field-based in northeast Oklahoma, around Tulsa and the surrounding counties. What do you know about the resources and barriers in those communities?

What they are checking: Whether they have local knowledge or a plan to build it, since rural and urban counties need very different referrals.

A parent keeps missing appointments you've set up for their child. What do you do?

What they are checking: Whether they look for the barrier behind the no-show instead of labeling the family as noncompliant.

You're driving between home visits all day. How do you keep your documentation current and accurate?

What they are checking: Their organization and time management in a field role where notes drive care decisions and compliance.

During a home visit you notice signs that a child may not be safe. What do you do?

What they are checking: Whether they know their mandated reporting duty and act on it calmly and promptly.

About the work

Walk me through how you'd run a first assessment with a family you've never met.

What they are checking: Whether they can build trust quickly while still gathering the information a care plan actually needs.

How do you find and vet community resources like food, housing or transportation help when you're new to an area?

What they are checking: Their resourcefulness and whether they confirm a referral really works before sending a family to it.

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The full job description

As published by Centene.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Location: Position is remote. Must live in Mississippi. Position Purpose: Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination. • Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome • Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care • Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans • Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner • May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate • Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators • May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate • May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits • Other duties or responsibilities as assigned by people leader to meet the member and/or business needs • Performs other duties as assigned. • Complies with all policies and standards. Education/Experience: Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Will work with Foster Care population. License/Certification: • For Mississippi Magnolia Health plan: Bachelor’s or Master’s degree in a healthcare related field (social work, sociology, psychology, public health) and 2 – 4 years of related experience; LSW,LMSW preferred. Location: Position is remote. Must live in Mississippi. Pay Range: $22.94 - $38.79 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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