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This position has closed. U.S. Bank removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Business Segment Lending - Specialized Projects Lead

U.S. Bank · Milwaukee, WI · $133,365–$156,900 a year · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a complex project you led from concept through implementation. What made it hard?

What they are checking: Whether they can carry a project end to end and name the real obstacles they solved.

Tell me about a time a vendor didn't deliver what was promised. How did you handle it?

What they are checking: Whether they can hold vendors accountable while still getting the project done.

As an individual contributor, how do you influence people who don't report to you?

What they are checking: Whether they lead through credibility and preparation rather than authority.

Tell me about a project that failed or got cancelled. What did you take from it?

What they are checking: Whether they learn from setbacks and can talk about them honestly.

What would you do

You'll be the liaison between Business Lending and partners like the COE, Credit, Product, Operations and Technology. How do you keep them aligned?

What they are checking: Whether they can manage many stakeholders with different goals without losing momentum or trust.

Credit wants more controls and Operations wants faster processing. How do you find a path both can accept?

What they are checking: Whether they can surface tradeoffs clearly and broker a decision instead of picking a side.

How do you decide what to tell senior leaders about a project and what to handle yourself?

What they are checking: Whether they escalate the right things early in a highly visible role without overloading leaders.

About the work

How would you evaluate whether an AI tool could help Business Lending operations?

What they are checking: Whether they think about the business problem, data, risk and controls before getting excited about the tool.

What does good change management look like when you're rolling out a new lending platform?

What they are checking: Whether they plan training, communication and support so people actually adopt the change.

Walk me through how you'd map a lending process to find where time is being lost.

What they are checking: Whether they can use process mapping and data to find bottlenecks rather than guessing.

What do you know about how business lending works from application to booking?

What they are checking: Whether they have enough business acumen about the lending lifecycle to lead projects credibly.

Practice this interview out loud.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description U.S. Bank is seeking a Business Segment Lending - Specialized Projects Lead to serve as a key partner within Consumer & Business Banking, leading strategic initiatives that support Business Lending operations, technology transformation, process improvements, and emerging AI-related efforts. This role acts as a primary liaison between Business Lending and cross-functional partners, including the Center of Excellence (COE), Credit, Product, Operations, Technology, and vendor-supported platforms. The successful candidate will lead complex projects from concept through implementation, coordinate stakeholder alignment, drive change management activities, and ensure business objectives are achieved through effective project execution. This is a highly visible individual contributor role requiring strong business acumen, project leadership capabilities, executive presence, and the ability to navigate complex organizational environments. Key Responsibilities: • Lead strategic Business Lending initiatives involving technology implementations, system enhancements, process improvements, and business transformation efforts. • Serve as the primary liaison between Business Lending and the Center of Excellence (COE). • Partner with business, technology, product, operations, and risk stakeholders to deliver complex projects and programs. • Drive project planning, execution, implementation, and post-implementation reviews. • Facilitate cross-functional collaboration and influence stakeholders to achieve project objectives. • Identify opportunities to improve business processes, user experiences, and operational effectiveness. • Support initiatives involving lending platforms, CRM solutions, workflow technologies, and AI-enabled capabilities. • Develop communications, project updates, executive presentations, and implementation strategies for senior leadership. • Manage competing priorities while ensuring projects remain aligned to business goals and regulatory requirements. • Lead organizational change efforts and help drive adoption of new processes, technology, and tools. Basic Qualifications: • Master's degree, or equivalent combination of education and experience. • 10+ years of experience leading complex projects, programs, or business transformation initiatives. Preferred Qualifications • Experience supporting Business Lending, Commercial Lending, Credit, Treasury Management, Banking Operations, or related financial services functions. • Experience partnering with a Center of Excellence (COE) or similarly structured enterprise support organization. • Experience leading technology transformation, system implementation, or digital modernization initiatives. • Familiarity with lending and customer relationship management platforms such as: • nCino • Salesforce • CRM platforms • Exposure to AI-enabled business initiatives, automation projects, or emerging technology programs. • Strong change management and process improvement experience. • Proven ability to influence without authority and drive results across cross-functional teams. • Exceptional written, verbal, and executive-level communication skills. • Experience partnering across multiple business and technology teams to deliver enterprise-scale initiatives. • Demonstrated success managing stakeholder relationships across various levels of an organization. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.