Branch Manager - Clarendon Hills, IL
Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you turned around a team that was missing its goals.
What they are checking: Whether they coach and set clear expectations instead of just pushing harder on the same approach.
How do you get involved in the local community, and how has that brought in business before?
What they are checking: Whether they personally represent the bank in the community, which a community bank model depends on.
Tell me about a time you handled a serious customer complaint as the manager.
What they are checking: Whether they own the resolution and use the complaint to fix the cause, not just calm the customer.
How do you build referral relationships with commercial, mortgage and wealth partners?
What they are checking: Whether they connect branch customers to the rest of the bank and get credit for the relationship.
What would you do
How would you grow deposits and loans at a branch in a community like Clarendon Hills?
What they are checking: Whether they understand local branch growth through community ties, referrals and outreach, not just walk-in traffic.
How do you coach a banker who is great with people but weak at asking for the business?
What they are checking: Whether they can develop needs-based conversations without making staff feel like pushy salespeople.
Your teller drawer audit comes up short and the explanation doesn't add up. What do you do?
What they are checking: Whether they follow cash control and investigation procedures firmly and fairly, even with a well-liked employee.
Two staff members call out on a busy Friday. How do you keep the branch running?
What they are checking: Whether they can step in, reassign work and keep service and controls intact under staffing pressure.
About the work
What branch compliance areas do you keep the closest eye on?
What they are checking: Whether they know BSA/AML, CTR filing, suspicious activity referrals and dual control as daily responsibilities.
What numbers do you look at every week to know how your branch is doing?
What they are checking: Whether they manage with real metrics like deposit growth, referrals, account openings and audit results.
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Practice this out loudThe full job description
As published by Wintrust.