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Branch Manager - Clarendon Hills, IL

Wintrust · Clarendon Hills, IL · $71,000–$95,000 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned around a team that was missing its goals.

What they are checking: Whether they coach and set clear expectations instead of just pushing harder on the same approach.

How do you get involved in the local community, and how has that brought in business before?

What they are checking: Whether they personally represent the bank in the community, which a community bank model depends on.

Tell me about a time you handled a serious customer complaint as the manager.

What they are checking: Whether they own the resolution and use the complaint to fix the cause, not just calm the customer.

How do you build referral relationships with commercial, mortgage and wealth partners?

What they are checking: Whether they connect branch customers to the rest of the bank and get credit for the relationship.

What would you do

How would you grow deposits and loans at a branch in a community like Clarendon Hills?

What they are checking: Whether they understand local branch growth through community ties, referrals and outreach, not just walk-in traffic.

How do you coach a banker who is great with people but weak at asking for the business?

What they are checking: Whether they can develop needs-based conversations without making staff feel like pushy salespeople.

Your teller drawer audit comes up short and the explanation doesn't add up. What do you do?

What they are checking: Whether they follow cash control and investigation procedures firmly and fairly, even with a well-liked employee.

Two staff members call out on a busy Friday. How do you keep the branch running?

What they are checking: Whether they can step in, reassign work and keep service and controls intact under staffing pressure.

About the work

What branch compliance areas do you keep the closest eye on?

What they are checking: Whether they know BSA/AML, CTR filing, suspicious activity referrals and dual control as daily responsibilities.

What numbers do you look at every week to know how your branch is doing?

What they are checking: Whether they manage with real metrics like deposit growth, referrals, account openings and audit results.

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The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Branch Manager! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As the Branch Manager, you will be responsible for managing daily branch operations while actively developing existing and new customer relationships. The branch manager works with other lines of business to maximize growth and profitability of the banking center. • Oversee branch operations, including hiring, training, scheduling, and facility management • Manage the sales performance of the banking center staff by conducting coaching sessions, overseeing staff development, and addressing employee performance issues as needed • Resolve escalated customer matters • Perform Personal Banker duties as necessary • Establish and enhance the bank's presence in the local community by participating in networking events and initiating outbound calling efforts to drive branch sales Qualifications: • High School diploma or GED required; college degree or related banking experience preferred • Previous retail banking and managerial experience • Previous business development experience and experience working with small business customers Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated salary range for this role is $71,000 - $95,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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