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Bilingual Relationship Banker II - Spanish or Polish - Mount Prospect

U.S. Bank · Mount Prospect, IL · $27.22–$33.26 an hour · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you explained a financial product to someone whose first language wasn't English. How did you check they really understood it?

What they are checking: Whether they confirm understanding instead of assuming it, which matters when a customer signs for credit.

Tell me about a time you built trust with a customer who was wary of banks.

What they are checking: Whether they can earn trust patiently in communities that may have had bad experiences with financial institutions.

How do you balance branch goals for loans and new accounts with doing what's actually right for the person across the desk?

What they are checking: Whether they can hit targets without crossing into selling people products they do not need.

Tell me about a time you made a mistake processing account or customer information. How did you catch it and fix it?

What they are checking: Whether they own errors quickly, since small data mistakes in banking can become compliance problems.

What would you do

Walk me through how you'd have a needs conversation in Spanish or Polish with a customer who came in just to deposit a check.

What they are checking: Whether they can open a real conversation in the customer's language without it feeling like a sales pitch.

A customer asks you to translate terms for a relative who is co-signing a loan, and the relative seems unsure. What do you do?

What they are checking: Whether they protect the customer and the bank when consent looks shaky, even if it slows a closing.

You're opening the branch alone and something about the alarm or vault doesn't look right. Walk me through what you do.

What they are checking: Whether they follow security procedure exactly instead of improvising when safety and money are at stake.

A Polish-speaking customer is upset about a fee and your manager doesn't speak Polish. How do you handle the conversation?

What they are checking: Whether they can calm someone down and accurately represent both sides when they are the only bridge.

About the work

This role requires NMLS registration under the S.A.F.E. Act. What does that registration mean for how you talk to someone about a home equity loan?

What they are checking: Whether they understand that loan conversations carry legal limits and personal licensing duties, not just sales goals.

How would you decide between recommending a personal loan, a credit card, or a home equity line for a customer who wants to pay for a kitchen remodel?

What they are checking: Whether they match product to need using cost, term and collateral rather than pushing whatever is easiest to close.

Regulation Z covers consumer lending disclosures. What would you make sure a borrower understood before they signed?

What they are checking: Whether they know the key disclosures like APR and finance charge well enough to explain them plainly.

Practice this interview out loud.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Bilingual Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Required Qualifications: -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record -High school diploma or equivalent -Four to five or more years of job related, retail banking experience or a combination of experience and commensurate training - Bilingual ability to read, write, and speak in business-level proficiency of Spanish or Polish language and English. Desired Qualifications: -Passion, commitment and drive to deliver an experience that improves our clients’ financial lives -Effective and confident client communication -Proven ability to learn and adapt to new information and technology platforms -Experience in financial services and knowledge of financial services industry, products and solutions -Cash handling experience -Active listening and excellent problem-solving skills -Ability to teach customers how to use digital technology -Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems This role requires working from a U.S. Bank location for all scheduled work days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.22 - 33.26 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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