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BestDrive Service Technician

Continental · Jacksonville, IL · Full time · Customer Service

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found damage a customer had not reported.

What they are checking: Whether they inspect properly or only do the work in front of them.

Tell me about the heaviest or most awkward job you have done. How did you manage it?

What they are checking: An honest picture of the physical side, which is why people leave this work.

What level of technician would you put yourself at, and what would it take to reach the next one?

What they are checking: Self-assessment against the posting's levels, and whether they want to progress.

What would you do

A supervisor asks you to finish a job faster than you think is safe. What do you do?

What they are checking: Whether they hold a safety line under production pressure.

About the work

Walk me through dismounting and mounting a commercial truck tire.

What they are checking: Whether they have actually done it, since commercial tires are a different job from passenger tires.

How do you decide whether a tire can be repaired or has to be scrapped?

What they are checking: The judgment the whole role turns on, and the one that gets someone hurt if it is wrong.

What do you do before you put air in a tire on a multi-piece rim?

What they are checking: Whether they know the danger, which is the most serious hazard in tire service.

What experience do you have with off-the-road tires on construction or farm equipment?

What they are checking: The posting names OTR specifically, and it is heavier work than most applicants expect.

How do you document what you did on a work order, and why does it matter?

What they are checking: Whether they understand the paperwork protects them as well as the company.

What heavy service equipment have you operated?

What they are checking: Real equipment experience rather than a list of names.

Practice this interview out loud.

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The full job description

As published by Continental.

💰 Sign-On Bonus Available! Join the BestDrive team and take advantage of our Service Technician Sign-On Bonus Program! Eligible external candidates may receive a sign-on bonus based on the Service Technician level hired into: • Service Technician I – $1,500 • Service Technician II – $2,500 • Service Technician III – $3,500 • Service Technician IV – $4,500 The sign-on bonus is earned through continued employment and paid in installments after 30, 90, and 180 days , provided eligibility requirements are met. Eligibility requirements apply. The Tire Service Technician position is essential to our business. This person must be able to properly dismount, mount, balance, and repair Commercial Vehicle and Medium Truck tires. Employees will be responsible for all aspects of tire and related service and repair for off-the-road equipment (construction, earthmoving, mining, farm etc.) as well as other duties as assigned by the manager. HOW YOU WILL MAKE AN IMPACT - • Mount/Dismount/Install tires & tire/wheel assemblies • Load/Unload tires on and off trucks • Repair Tires • Follow established procedures to inspect tires and wheels before and after service. • Determine repairable tire conditions and make such repairs. • Review work orders and discuss work with supervisors. • Document work performed accurately and according to company policy. • Operate heavy-duty tire service equipment and tools including boom cranes, cribbing, jacks, compressors, and electric and hydraulic equipment. • Unbolt and re-bolt wheels from/to equipment, using lug wrenches and other hand and power tools. • Mount and dismount any type of off-the-road tire including but not limited to multi-piece rims. • Perform emergency road service calls on nights and/or weekends on a rotating basis. • Proper maintenance of assigned service vehicle including an appearance as well as onboard service equipment and tools. • Comply with OSHA regulations and safety requirements pertaining to this position. WHAT YOU BRING TO THE ROLE - • Must be 18 years or older • Valid Driver’s License • Ability to pass a DOT physical • The ability to work in a fast-paced, customer service-oriented environment. • Ability to work on a team and independently • Ability to communicate, verbally and written, clearly and professionally with co-workers and management. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. ADDITIONAL WAYS TO STAND OUT - • High School Diploma or equivalent • 1-2 years of tire service technician experience • CDL License a plus • TIA certification Work Environment & Physical Requirements • Work hours are generally 7-5 Monday – Friday. Saturday and evenings as needed; may have little to no advance notice. • Safety is our highest priority and safety procedures/guidelines must be followed. • This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected. • While performing the duties of this job, the employee is regularly required to stand, bend, climb, lift, and walk. • Required to handle hazardous materials and wear various forms of protective equipment (safety shoes, gloves, protective eyewear, etc.). Comply with OSHA regulations and safety requirements. • Required to lift 75-100 lbs. routinely; may be required to occasionally lift up to 150 lbs. individually. THE PERKS • Immediate Benefits • Paid Time Off • Employee Discounts, including tire discounts • Employer 401(k) Match • Diverse & Inclusive Work Environment • Employee Assistance Program • Future Growth Opportunities • And more benefits that come with working for a global industry leader! EEO-Statement: EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back. Ready to drive with Continental? Take the first step and fill in the online application.

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