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BestDrive Accounting Administrative Assistant

Continental · Bolingbrook, IL · Full time · Customer Service

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about preparing for an audit request. What did you wish had been better organized?

What they are checking: Learned habits from an audit rather than the theory of one.

Describe keeping a positive atmosphere on a day when the store was slammed and something went wrong.

What they are checking: The work atmosphere duty this posting names, tested against a hard day.

This is at a BestDrive store in Bolingbrook, supporting the store manager, the counter and the outside sales associates. What do you want to know about the size of the store and who else works in the office?

What they are checking: Checking whether they would be the only person doing this.

What would you do

This role is the front office of a tire and service store. Walk me through your first hour of a typical morning.

What they are checking: A realistic picture of a role that opens the counter and the books at once.

A customer disputes a charge on a work order. What do you do?

What they are checking: Handling a billing dispute at the counter without giving away the store.

The phone rings while a customer is at the counter and a sales associate needs an order entered. What comes first?

What they are checking: Triage in a role with three demands and one person.

How do you work with the store manager when you disagree about something financial?

What they are checking: Holding a position with the person you report to daily.

About the work

How do you post customer payments across cash, checks and card transactions and keep the day balanced?

What they are checking: Practical payment posting and daily balancing.

Walk me through reconciling monthly inventory. What do you check when the count does not match the system?

What they are checking: Inventory reconciliation, which this posting lists as a monthly duty.

How do you keep the paper flow of work orders and invoices organized so nothing gets paid late or billed twice?

What they are checking: Document control, which is what makes receivables work in a store.

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The full job description

As published by Continental.

HOW YOU WILL MAKE AN IMPACT - The BestDrive Retail Administrative Assistant is essential to the success of the store. This position assists the Store Manager and maintains the site accounting principles, practices, procedures, and initiatives. Administers the total business processes including inventory management, receiving and delivery processing, business computer systems (MaddenCo and SAP interface), and internal customer interaction. Essential Duties: • Process receivables and payables for in-person customer interactions. • Account reconciliation • Maintain paper flow of work orders, invoices, and other items to receive payment from customers • Ensure that the front office is organized and maintained so that employees and customers can obtain information needed promptly. • Communicate effectively with internal customers. • Post customer payments by recording cash, checks, and credit card transactions. • Support inbound calls and orders; provide order entry and logistics assistance for the outside sales associates. • Reconcile monthly inventory • Administer inventory receiving and deliveries • Assist with internal and external audit requests. • Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the success of business operations in order to meet company demands and expectations. • Perform other duties as assigned by the manager. No relocation assistance is offered for this position. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. WHAT YOU BRING TO THE ROLE - • Must be 18 years of age. • HS Diploma or its equivalent • Previous work experience with account reconciliation and AP/AR • Proficiency in planning and organizing tasks, managing priorities, and utilizing available resources to complete tasks within deadline • Exceptional interpersonal skills needed to effectively interact with different groups of people, including customers, vendors, competitors and employees. • Excellent phone and customer service skills to interact with internal and external customers. • Microsoft Office Suite – Excel basics (sort and filter information) ADDITIONAL WAYS TO STAND OUT - • Some College or military experience • 1+ years experience in the tire industry • 2+ years of accounting experience in account reconciliation and AP/AR • Microsoft Office - Intermediate Work Environment & Physical Requirements • Work hours are Monday – Friday. • Office / retail sales counter environment; employee is regularly required to stand, bend, climb, lift and walk. • Occasionally lift up to 15 lbs. THE PERKS - • Immediate Benefits • Paid Time Off • Employee Discounts, including tire discounts • Employer 401k Match • Diverse & Inclusive Work Environment • Employee Assistance Program • Future Growth Opportunities • And many more benefits that come with working for a global industry leader! EEO-Statement: EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back. Ready to drive with Continental? Take the first step and fill in the online application.

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