Jobs › Mercyhealth

Benefits Specialist

Mercyhealth · Janesville, WI · $22.28–$32.31 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped with an audit. What was your part?

What they are checking: Whether they keep records that hold up to audit and can pull data accurately.

How do you protect employee personal and medical information in your work?

What they are checking: Whether they treat confidentiality as a firm rule in a role that handles sensitive data daily.

What would you do

An employee asks why their new spouse isn't showing up on their health plan. How do you help?

What they are checking: Whether they understand qualifying life events and can explain the process clearly.

An employee is upset because a claim was denied and they think HR made a mistake. What do you do?

What they are checking: Whether they stay calm, research the facts and follow through rather than passing blame.

How would you present benefits at new employee orientation so people actually understand their choices?

What they are checking: Whether they can explain complex benefits in simple terms to a group.

During open enrollment you're flooded with Workday cases, calls and walk-ins. How do you keep up?

What they are checking: Whether they can prioritize and stay accurate during the busiest benefits season.

About the work

Walk me through how you'd process a change of status in Workday.

What they are checking: Whether they know Workday steps well enough to process changes accurately the first time.

What do you know about COBRA, FMLA or other federal benefit rules?

What they are checking: Whether they understand the regulations they must comply with when handling benefits and terminations.

How do you handle termination paperwork so nothing gets missed?

What they are checking: Whether they follow a careful checklist for terminations, where mistakes affect coverage and compliance.

How do you use Excel in benefits work?

What they are checking: Whether they have the basic analytical and spreadsheet skills the posting asks for.

Practice this interview out loud.

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The full job description

As published by Mercyhealth.

The Benefits Partner supports employees with benefits questions, policies, and procedures while processing status changes and terminations in Workday. This role also maintains benefits records, supports audits and regulatory compliance, and participates in new employee orientation, open enrollment, and benefit fairs. Schedule : Monday - Friday, business hours ESSENTIAL DUTIES AND RESPONSIBILITIES • Counsels and corresponds with partners regarding benefits, policies, and procedures via in-person, phone, email, and Workday cases. • Processes partner change of status transactions through Workday. • Responsible for termination paperwork and processes. • Complies with state and federal benefit regulations. • Participates in benefit audits on an on-going basis. • Attends orientation as the benefit representative on a rotating basis. • Maintains benefit personnel files and completes filing/reporting as required. • Answers phones and greets customers entering the department. • Is an active participant in department specific meetings and committee(s). • Participates in annual benefit projects such as open enrollment/benefit fairs and benefit plan reviews as needed. EDUCATION AND/OR EXPERIENCE • High school diploma or equivalent. • Two years of clerical experience, preferably in Human Resources. OTHER SKILLS AND ABILITIES • Good analytical/interpretive skills Excellent interpersonal/communication skills • All employees’ hours are scheduled based on department needs. • Occasional changes to scheduled hours may be necessary due to workload or departmental deadlines. • Additional hours may be required during periods of high workload, low staffing, or emergency situations. PAY RANGE: $22.28 - $32.31 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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