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Beauty Counter Manager - Kilian - Oakbrook Center

Nordstrom · Oak Brook, IL · $29.65–$30.85 an hour · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built a relationship with a vendor or brand partner that helped your results.

What they are checking: Whether they know how to work with a brand to get support, events and stock.

Tell me about the biggest single sale you've made and how you got there.

What they are checking: Whether they have real experience closing high-value sales in a commissioned setting.

What would you do

Luxury fragrance customers often buy slowly and come back later. How do you keep that sale alive?

What they are checking: Whether they follow up with patience and purpose instead of pushing for a same-day close.

How would you run a Kilian event at Oakbrook so it brings in new clients, not just regulars?

What they are checking: Whether they plan events to grow the client book and not only to reward existing buyers.

How do you sell a fragrance through text or social media when the customer can't smell it?

What they are checking: Whether they can make digital clienteling work for a sensory luxury product.

Your counter is behind its monthly goal. What specific steps do you take in the last two weeks?

What they are checking: Whether they act with a concrete plan using outreach, appointments and events.

A customer is gifting fragrance and worries the recipient won't like it. How do you help?

What they are checking: Whether they reduce gifting risk with smart questions, samples or exchange guidance.

About the work

Kilian is a luxury fragrance house. How would you introduce the brand to a customer who has never heard of it?

What they are checking: Whether they can tell a brand story that justifies a high price point.

How do you guide a fragrance consultation when the customer can't describe what they want?

What they are checking: Whether they use questions, notes and scent families to narrow choices with skill.

The Counter Manager is part salesperson, part teacher. What would you want every teammate who sells Kilian to know?

What they are checking: Whether they can spread brand knowledge so other associates refer and sell it.

Practice this interview out loud.

Offer builds a real interview for this exact role at Nordstrom from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Nordstrom.

Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally. A day in the life… • Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals • Collaborate with team members to create a welcoming and inclusive environment for all customers • Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media) • Manage the scheduling and execution of vendor events and promotions • Build and maintain strong vendor relationships to maximize business results • Keep department customer-ready through organization and cleanliness • Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners • Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts You own this if you have… • Passion for customer service and beauty, including trends, makeup application, and skincare • Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment • Empathy and respect for all customers, providing a supportive environment during makeup and skincare application • Strong multitasking, organization, and follow-through skills • Drive to achieve sales goals, with interest in using networking and technology • The ability to work a flexible schedule based on business needs, including evenings and weekends • High level of ownership, accountability, and initiative • Physical Requirements: • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. • Frequent use of hands for grasping, fine manipulation, pushing and pulling • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $29.65 - $30.85 Hourly At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%. We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc

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