Beauty Concierge - Michigan Avenue
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
The posting mentions suggestive selling and connecting customers to salespeople. How do you suggest something without feeling pushy?
What they are checking: Comfort with gentle selling that serves the customer and helps the beauty team make sales.
Tell me about a time you went out of your way to give someone excellent service.
What they are checking: Real examples of the service standard Nordstrom expects, not just a claim of being a people person.
The job means being on your feet 6 to 8 hours with frequent bending and lifting. How do you feel about that?
What they are checking: Honest awareness of the physical side of the job before they accept it.
What would you do
A customer walks into the beauty department looking overwhelmed. How do you greet them and figure out what they need?
What they are checking: Whether they can read a customer quickly and guide them, which is the heart of a concierge role.
Three customers need you at once: one wants directions, one has a return question, one wants a product recommendation. What do you do?
What they are checking: Prioritizing under pressure while making each person feel acknowledged.
Part of this role is making deliveries to customers. How would you handle a delivery to a client who is unhappy when you arrive?
What they are checking: Composure and problem solving when representing the store away from the counter.
You overhear a customer's private details while helping at a beauty counter. How do you handle that information?
What they are checking: Respect for confidentiality, which the posting lists as a duty.
A beauty stylist is busy and a customer is getting impatient. What do you do while they wait?
What they are checking: Ability to fill gaps and keep customers engaged so the store does not lose a sale.
About the work
How would you build enough knowledge of the cosmetics area to answer questions and point people to the right brand counter?
What they are checking: Willingness to learn the brands and layout so they are a real resource rather than a greeter.
How do you keep track of many small tasks, like holds, deliveries and follow-ups, during a busy day?
What they are checking: A real system for staying organized, since dropped tasks mean disappointed customers.
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Practice this out loudThe full job description
As published by Nordstrom.