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Asst Sales Mgr- Outlet

Knitwell Group · Aurora, IL · $19.00–$23.75 an hour · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Talbots calls its values WE CARE, starting with winning as a team. Tell me about a time you led a team to hit a goal.

What they are checking: Whether they have real experience driving results through others, not just through their own selling.

Tell me about a time you had to address a performance problem with someone you work with.

What they are checking: Whether they can have direct, fair conversations about performance instead of avoiding them or being harsh.

Talbots says it values smart risk-taking. Tell me about a time you tried a new idea at work and what happened.

What they are checking: Whether they take reasonable initiative and learn from results, which the posting names as part of the culture.

How would you help an associate who wants to grow into a management role?

What they are checking: Whether they invest in developing others, since Talbots highlights growth into the next position.

What would you do

An outlet runs on volume and promotions. How would you keep the Aurora floor organized when traffic is heavy and racks get picked over?

What they are checking: Whether they understand outlet operations, where recovery and replenishment directly affect how much the store sells.

The store is behind its daily sales goal at 3 p.m. What would you do with the rest of the day?

What they are checking: Whether they can read the numbers and change floor coverage, focus and team energy in real time.

You are the manager on duty and a customer is angry about a return outside the policy. How do you handle it?

What they are checking: Whether they can balance policy, customer goodwill and their own judgment as the person in charge.

How do you make a schedule work when you have call-outs and a busy promotional weekend coming up?

What they are checking: Whether they can solve staffing problems calmly while protecting coverage for peak hours.

About the work

How would you coach an associate who is friendly with customers but rarely builds a full outfit or adds to the sale?

What they are checking: Whether they can coach a specific selling behavior with examples rather than just telling people to sell more.

What store reports or numbers would you look at to understand how the business is doing?

What they are checking: Whether they know retail metrics like conversion, average transaction and units per transaction and how to act on them.

How would you build loyalty with customers in an outlet, where many shoppers come in for a deal?

What they are checking: Whether they can create relationship-based service in a bargain setting, which Talbots treats as the key to its business.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: • Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. • Complete Benefit Package! Our benefits kick off the first day of the month after your start date. To learn more, visit our We Care page. • SMIP: Store Management Incentive Bonus Program. • Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “ WE CARE ”: • We W in as a team and are dedicated to ensuring and applauding each other’s success. • We E ncourage creativity, innovation and smart risk-taking. • We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them. • We A ct with integrity, transparency, candor, and respect. • We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. • We E mbrace community by bringing positive change to those we live and work in. Who You Are: • Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store. • A model of professionalism with strong work ethic, integrity, and respect for others. • Customer-centric, understanding how the importance of exceptional service contributes to growing store sales. • An educator, coach and mentor that inspires team associates based on their individual strengths. • Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment. • A clear communicator of business-related information, and brand initiatives. • Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment. • Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems. • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. • Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays. • Have open availability of 40 hours per week. What You'll Do: • Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally. • Help customers to look and feel their best by providing style advise based on their specific needs. • Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty. • Develop and maintain positive working relationships that support a productive work environment. • Achieve sales and service metrics in key measurable areas including Talbots Classic Awards. • Reinforce consistent selling and service standards through coaching, training, and accountability. • Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc. • Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business. • Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business. • Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. • Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 04013 Aurora IL Premium Outlet-Aurora,IL 60504 Position Type: Regular/Full time Pay Range: $19.00 - $23.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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