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Associate Technology Systems Specialist

Sanford Health · Marshfield, WI · $21.50–$34.50 an hour · Part time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you explained something technical to someone who was frustrated and not tech-savvy.

What they are checking: Empathy and plain language, which the posting ranks alongside technical skill.

Tell me about a time you went above and beyond for a customer.

What they are checking: Concrete evidence of the service-first attitude the posting stresses.

This is a flexible, variable schedule. What does your availability look like?

What they are checking: Fit with a role that lists zero guaranteed weekly hours and varying shifts.

How do you keep up with new technology on your own time?

What they are checking: Curiosity and self-learning, which matter in an entry-level tech support role.

What would you do

A patient's family member comes to you because their personal phone won't connect to the guest Wi-Fi. How do you help?

What they are checking: Whether they serve guests with patience and support personal devices, as the posting expects.

A clinician needs their device fixed now, but you're in the middle of helping someone else. What do you do?

What they are checking: Prioritizing by patient impact while still treating the person in front of them with respect.

What's a productivity tip you'd share with a busy staff member, and how would you bring it up without being pushy?

What they are checking: Whether they can add value beyond fixes, which the posting calls best practices and productivity tips.

You find a problem you can't solve. How do you escalate it, and what do you tell the user while they wait?

What they are checking: Knowing their limits and keeping the user informed rather than leaving them hanging.

About the work

Walk me through how you troubleshoot a laptop that can't reach the network.

What they are checking: A logical, layered approach to general networking problems rather than random guessing.

What do you understand by unified communications, and what problems have you solved with phones, voice or video tools?

What they are checking: Real exposure to the unified communications support the posting names.

When do you replace a device instead of continuing to troubleshoot it?

What they are checking: Judgment about time, cost and user downtime when deciding to swap company-owned hardware.

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The full job description

As published by Sanford Health.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. 

 Work Shift: Varies (United States of America)

 Scheduled Weekly Hours: 0

 Compensation: Salary Range: $21.50 - $34.50



 Union Position: No

 Department Details Flexible schedule Summary Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Job Description Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable. Qualifications Associate's degree in computer related field preferred. Valid Driver’s License required. Must maintain a good driving record. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

Apply at Sanford Health