OfferDrill.

Jobs › Stryker

This position has closed. Stryker removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Associate Manager, Payment Enablement - ITC (Hybrid)

Stryker · IL · $89,300–$148,800 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team that improved cash collection or reduced payment delays. What did you change?

What they are checking: Whether they can lead process improvement that shows up in measurable cash results.

Tell me about managing a third-party provider that wasn't meeting its contract. How did you handle it?

What they are checking: Whether they hold vendors accountable with data and contract terms while keeping the relationship workable.

How do you coach a team member who is accurate but slow to resolve escalations?

What they are checking: Whether they can develop people with specific feedback rather than taking work over themselves.

What would you do

A large customer says your payment portal is too hard to use and they're paying late because of it. What do you do?

What they are checking: Whether they treat customer friction as a real cash problem and investigate before defending the system.

Sales wants you to make an exception for a customer who missed onboarding requirements. How do you respond?

What they are checking: Whether they can balance customer relationships with controls and explain the risk clearly.

How would you work with AR, customer service and sales so a payment issue doesn't bounce between teams?

What they are checking: Whether they can set clear ownership across functions so customers get one answer.

About the work

Walk me through how you'd onboard a new hospital customer for payment, from ACH enrollment to tax and legal entity documents.

What they are checking: Whether they know the steps and the common errors that cause payment delays and fraud risk.

How would you verify a customer's request to change their bank details before it's processed?

What they are checking: Whether they take payment fraud controls seriously and won't accept unverified changes under pressure.

How do you decide whether to roll out a new payment method, like virtual cards, given the processing fees?

What they are checking: Whether they can weigh cost against faster payment and customer preference with a real cost analysis.

What reporting would you build to show how payment enablement is affecting collections?

What they are checking: Whether they can pick metrics like adoption, DSO and exception volume that show impact, not just activity.

Practice this interview out loud.

Offer builds a real interview for this exact role at Stryker from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Stryker.

Work Flexibility: Hybrid or Onsite In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence. What You Will Do • Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently. • Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information. • Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences. • Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking. • Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements. • Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance. • Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making. • Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness. What You Will Need Required Qualifications • Bachelor’s degree required. • Minimum 6 years of professional experience in a related field. • Experience working with enterprise business systems and reporting tools. • Experience using Microsoft Excel and data analysis tools. Preferred Qualifications • Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field. • Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint. • Experience managing customer payment portals or payment solution programs. • Experience in Banking, Treasury, Finance Shared Services or Finance roles. United States of America Pay Ranges: • USN : $89,300 - $148,800 USD Annual • US5 : $93,800 - $156,200 USD Annual • US10 : $98,200 - $163,700 USD Annual • US15 : $102,700 - $171,100 USD Annual • US20 : $107,200 - $178,600 USD Annual • US30 : $116,100 - $193,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: None Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.