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Associate Director, Process Optimization - Talent Acquisition

AbbVie · North Chicago, IL · Full time · Human Resources

Posted Aug 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through a time you mapped an existing process end to end — both the people side and the technical side. What did the map show you that nobody had noticed before?

What they are checking: Whether they actually do the mapping work or arrive with a solution already in mind.

Tell me about a root cause analysis you ran where the answer turned out to be something other than what everyone assumed. How did you handle telling them?

What they are checking: Analytical honesty and willingness to deliver an unwelcome finding.

The posting talks about managing partner expectations and project scope. Describe a project where scope kept growing. What did you actually say no to?

What they are checking: Scope discipline, and whether their no was ever said out loud to a senior person.

Tell me about a cross-functional project team you instructed rather than managed. What did you do in the first two weeks to get them moving?

What they are checking: How they establish standing with a borrowed team.

This role is in North Chicago and leads work across the whole Talent Acquisition function. What do you want to know about how this team is currently staffed and where the improvement work has already been tried?

What they are checking: Whether they probe for the history of failed attempts before signing up.

What would you do

This role is the functional lead for strategic projects inside Talent Acquisition, but the people doing the work do not report to you. How do you get a deadline met by someone whose boss is not you?

What they are checking: Comfort operating on influence rather than authority, which this posting names as the core of the job.

A partner leader asks you to fix a slow hiring process. Three weeks in, you find the real problem is that their hiring managers take two weeks to give interview feedback. How do you handle that conversation?

What they are checking: Whether they can name a client's own behavior as the cause without losing the relationship.

You are asked to link a process change to a strategic objective the business cares about. What measure would you put on it, and how would you keep that measure from becoming the point?

What they are checking: Whether they can measure outcomes without creating a metric people game.

About the work

How do you tell a process improvement that will stick from one that quietly reverts once you move on to the next project?

What they are checking: Understanding of sustainability, which this posting calls out directly.

Talent Acquisition sits between recruiters, hiring managers, HR systems and candidates. Which of those four would you look at first when partner satisfaction is dropping, and why that one?

What they are checking: Diagnostic instinct in the specific function rather than generic process skill.

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The full job description

As published by AbbVie.

Purpose The Associate Director, Process Optimization will build and sustain streamlined and simplified processes that drive increased partner satisfaction and/or improved user experience. They will identify and implement projects that promote TA Capabilities, increase engagement and experience with talent and hiring stakeholders and seek ways to impact TA workflow efficiencies for both TA and other HR COEs. Within TA, this role acts as the functional lead for key strategic projects. This role must lead with influence and is accountable for work across functional & geographic boundaries. The solutions defined will be translated to TA Operations and Process updates, technical process & system design, and support roles & responsibilities of individuals in the organization. Implement use of effective tools & methodologies for evaluating, executing, managing & closing out projects. Responsibilities • Partner with functional leadership teams to map processes, both from people as well as technical standpoint. • Identify process gaps and improvement opportunities based on root cause analysis; expertly manages partner expectations and scope of projects. • Instruct cross functional project teams; drive completion of projects to achieve outcomes short and long term. • Link strategic objectives to the work; guide the team to develop sustainable solutions that build future capabilities. • Align with cross functional partners early in the process to anticipate changes, effectively communicate and lead change management. • Develop and provide forum for internal and external benchmarking and sharing of best practices in for process improvements. • Apply Technology in innovative ways to anticipate or address customer needs. Employs innovative solutions to increase effectiveness. • Evaluates strategic risks of business alternatives, recommends actions and develops strategies to cope with various scenarios. • Bachelor's degree. • 8+ years of business experience with 3+ years previous process mapping / project management / change management experience. • Experience applying continuous improvement efforts within a highly matrixed, multinational organization. • Outstanding problem solving skills and demonstrated ability to drive high impact results. • Highly motivated process thinker that drives customer focused solutions. • Demonstrated track record with expertise leading major projects, business processes re-engineering, and organization design (change management). • Senior partner management: effective in influencing senior leaders and strategic action. • Lead effectively through ambiguity; build structure and alignment with limited direction. • Excellent interpersonal and group facilitation skills. • Strong oral and written communication skills and design thinking. • Advanced Excel, Power Point, and Microsoft Visio; experience with TA Technology (ATS, CRM and HRIS preferred). Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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