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Assistant Store Manager

Safelite · Madison, WI · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'd lead front-line associates and help run the store. Tell me about a time you led a team, formally or informally.

What they are checking: Whether they have real leadership experience to build on as the store manager's right hand.

Tell me about a time you handled cash or inventory and had to make sure everything balanced.

What they are checking: Whether they can be trusted with cash management and inventory control duties.

How do you make safety a daily habit for the team?

What they are checking: Whether they lead safety actively, since glass handling carries real injury risk.

Where do you want to be in a few years, and how does this role help you get there?

What they are checking: Whether they see this as a step toward store management and are motivated to grow.

What would you do

How would you motivate a team to stay productive during a busy week with lots of jobs?

What they are checking: Whether they can energize people without burning them out, which keeps service and productivity high.

A technician keeps coming in late. How do you handle it?

What they are checking: Whether they address problems directly and fairly instead of avoiding hard conversations.

A customer is upset about the cost of their replacement. What do you do?

What they are checking: Whether they listen, explain clearly and look for options while protecting the business.

How would you work with the store manager when you disagree on how to handle something?

What they are checking: Whether they can share their view respectfully and then support the final decision.

What would you do to keep the store looking clean and professional?

What they are checking: Whether they care about appearance, which the posting lists as part of the job.

About the work

How would you cross-train associates so the store keeps running when someone is out?

What they are checking: Whether they plan for coverage, which the posting names as part of the role.

Practice this interview out loud.

Offer builds a real interview for this exact role at Safelite from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Safelite.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more. What You’ll Get • Competitive weekly pay and bonus opportunities. • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. • Up to $5,250 annually in tuition reimbursement. • Paid training and all the tools and resources you'll need to be successful. • View all our health, wealth and life offerings at www.safelitebenefits.com . What You’ll Do • Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability. • Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages. • Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner. • Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms. • Monitor productivity, inventory and cleanliness to ensure that quality standards are met. • Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies. • All other duties as assigned. What You’ll Need • High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred. • Valid state-issued driver’s license required. • 1+ year of supervisory/leadership/key holder experience. • 3-5 years of experience in retail or service center environments; automotive experience preferred. • Proficiency with Microsoft Office Suite, web applications, and general office equipment. • Comfort working outside in a variety of weather conditions. • Present a professional appearance and wear personal protective equipment. • Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. #LI-MZ2

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