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This position has closed. NAPA Genuine Parts Company removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Assistant Store Manager

NAPA Genuine Parts Company · Darlington, WI · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped grow sales with a wholesale customer.

What they are checking: Whether they have built shop relationships that bring in business, which helps NAPA lead the market.

Tell me about a time you coached someone and saw them improve.

What they are checking: Whether they can develop team members, a key skill for the path to Store Manager.

This role is a pathway to Store Manager. What do you need to learn to be ready?

What they are checking: Whether they know their own gaps and are actively preparing for the next step.

Overtime may be needed based on business needs. How do you handle long weeks while keeping your team motivated?

What they are checking: Whether they can stay positive and set the tone for the team during demanding stretches.

What would you do

You'd partner daily with the Store Manager on sales, inventory and scheduling. How would you split responsibilities so nothing falls through the cracks?

What they are checking: Whether they can work as a true partner and take ownership of specific areas of the store.

You still have customer-facing sales responsibilities. How do you balance selling at the counter with managing the store?

What they are checking: Whether they can lead while selling, without hiding in the office or neglecting operations.

A team member keeps skipping housekeeping and receiving tasks. How do you handle it?

What they are checking: Whether they coach and hold people accountable for standards instead of quietly doing the work themselves.

A delivery driver calls off and you have shops waiting on parts. What do you do?

What they are checking: Whether they can step in, reprioritize and communicate with customers to keep delivery commitments.

About the work

How do you build a schedule that covers counter sales, deliveries and receiving within your labor budget?

What they are checking: Whether they understand how labor planning affects both service and store finances.

Walk me through how you'd check inventory health in a parts store, like shrink, stock accuracy and returns.

What they are checking: Whether they know practical inventory controls that keep the right parts on the shelf and losses down.

As a keyholder, what do you do when you open and close the store?

What they are checking: Whether they take cash, security and opening procedures seriously as the person responsible for the building.

Practice this interview out loud.

Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by NAPA Genuine Parts Company.

Job Description Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you: Responsibilities • Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability • Know how to provide daily leadership and create and sustain a culture of employee engagement • Know the importance of partnering with your teammates in order to drive company owned store initiatives • Care about people and profit • Want to join a team where you can learn and grow your career the opportunities are endless! • A Day in the life: • Lead a successful team, support the store manager, and manage in our fast-paced retail stores • Manage store operations to maximize sales, profits and customer service • Build, coach, train and engage crew team to deliver superior levels of customer care and business results • Inventory protection, asset management, operational and safety issues • Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas • Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures • Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone Qualifications • High school diploma or equivalent. Technical or trade school courses or degree completion • Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive • Passion for delivering customer care and building long term relationships • Thrive off of working in a very fast paced and complex environment • Knowledge of cataloging and/or inventory management systems • Ability to lift 60lbs in some situations • And if you have this, even better: • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership • Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience • Entirely customer-centric (external/internal) • ASE Certifications • NAPA Know How • Why NAPA may be the right place for you: • Outstanding health benefits and 401K • Stable company. Fortune 200 with a family feel • Company Culture that works hard, yet takes care of employees • Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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