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Assistant Store Manager - Banter by Piercing Pagoda - Fox River Mall

Signet Jewelers · Appleton, WI · Full time

Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a store hit its sales goals. What did you do personally?

What they are checking: Whether they can lead by example on the sales floor, not just manage tasks.

Tell me about a time you had to address an employee's poor attendance or performance.

What they are checking: Whether they can have direct conversations and follow up with documentation.

Tell me about a time you stepped up to lead when your manager wasn't there.

What they are checking: Whether they are ready to run the store on their own, which assistant managers often do.

What would you do

How would you coach a new associate who is nervous about approaching customers?

What they are checking: Whether they can build confidence through modeling and practice instead of just telling people to sell more.

The store manager is off and the kiosk's cash count doesn't match. What do you do?

What they are checking: Whether they follow loss prevention procedures and report honestly instead of trying to fix it quietly.

A customer is upset about a repair or service that took too long. How do you handle it?

What they are checking: Whether they listen, take ownership and find a fair solution that keeps the customer.

How do you keep the team motivated during slow periods at the mall?

What they are checking: Whether they use slow time for training, merchandising and outreach instead of letting energy drop.

About the work

How would you make sure piercing is done safely and hygienically every time?

What they are checking: Whether they take piercing standards seriously and would hold the team to them.

How do you schedule a small team to cover busy weekends and holidays?

What they are checking: Whether they plan coverage around traffic so the kiosk is never short during peak times.

What would you look at to understand why sales were down last week?

What they are checking: Whether they review numbers like traffic, conversion and average sale to find the real cause.

Practice this interview out loud.

Offer builds a real interview for this exact role at Signet Jewelers from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Signet Jewelers.

We have many opportunities available on our other career site pages. Click here to link to our careers page! “Be More You” isn’t just our tagline, it’s our life’s mission – a way to help people Celebrate Live and Express Love. And we’re always looking for expressive, charismatic people to embody that mission and help others bring out what’s inside them in bold ways. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and help them express love and themselves like never before. Join us! Shine with Signet! Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Banter by Piercing Pagoda. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today! Assistant Store Manager Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction; developing skills and product knowledge of team members through training and evaluation; and recruiting and selection of team members. The Assistant Store Manager is also responsible for following and enforcing all Company policies and procedures and performing other operational and strategic duties. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Job Requirements: • At least one year of retail experience is required, preferably with a jeweler or specialty retailer • Knowledge of operating POS terminals and scanners, using basic computer software and hardware • Ability to interpret a variety of instructions in written, oral, diagram, and schedule form • Availability to work days, nights and weekends A Sampling of our Total Rewards: • Base pay plus commission on sales • Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members) • 401 (k) • Paid Vacation and Paid Holidays (Full Time Team Members) • Tuition Reimbursement and DCA courses based on position • Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more • Merchandise Discounts • Incentive Trips and Contests Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.” Don't forget, w e have many opportunities available on our other career site pages. Click here to link to our careers page!

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