Assistant Store Manager - Banter by Piercing Pagoda - Fox River Mall
Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you helped a store hit its sales goals. What did you do personally?
What they are checking: Whether they can lead by example on the sales floor, not just manage tasks.
Tell me about a time you had to address an employee's poor attendance or performance.
What they are checking: Whether they can have direct conversations and follow up with documentation.
Tell me about a time you stepped up to lead when your manager wasn't there.
What they are checking: Whether they are ready to run the store on their own, which assistant managers often do.
What would you do
How would you coach a new associate who is nervous about approaching customers?
What they are checking: Whether they can build confidence through modeling and practice instead of just telling people to sell more.
The store manager is off and the kiosk's cash count doesn't match. What do you do?
What they are checking: Whether they follow loss prevention procedures and report honestly instead of trying to fix it quietly.
A customer is upset about a repair or service that took too long. How do you handle it?
What they are checking: Whether they listen, take ownership and find a fair solution that keeps the customer.
How do you keep the team motivated during slow periods at the mall?
What they are checking: Whether they use slow time for training, merchandising and outreach instead of letting energy drop.
About the work
How would you make sure piercing is done safely and hygienically every time?
What they are checking: Whether they take piercing standards seriously and would hold the team to them.
How do you schedule a small team to cover busy weekends and holidays?
What they are checking: Whether they plan coverage around traffic so the kiosk is never short during peak times.
What would you look at to understand why sales were down last week?
What they are checking: Whether they review numbers like traffic, conversion and average sale to find the real cause.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Signet Jewelers.