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Advocate Case Manager - Child Advocacy Center (CAC)

Children's Wisconsin · Wausau, WI · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you connected a family to resources like counseling, medical care or victim compensation and followed through until it happened.

What they are checking: Whether they do real case management with follow-up, not just hand over a list of phone numbers.

This work involves hearing about child abuse regularly. How do you manage secondary trauma?

What they are checking: Whether they have honest, sustainable coping strategies so they can stay effective for families over time.

Tell me about a time a family was angry at the system and took it out on you. How did you respond?

What they are checking: Whether they can absorb frustration without taking it personally and keep the family engaged in services.

What would you do

A non-offending parent tells you they do not believe their child's disclosure. How do you support the child and work with that parent?

What they are checking: Whether they can stay non-judgmental while keeping the child's safety and support at the center.

This role is based in Wausau. How would you build relationships with local agencies and resources in a more rural area?

What they are checking: Whether they can work in a region with fewer services and long distances between families and help.

A child says something during a casual moment in the waiting room that sounds like a new disclosure. What do you do?

What they are checking: Whether they know mandated reporting duties and how to avoid contaminating the case with questions.

About the work

At a Child Advocacy Center, you coordinate visits for children who may have been abused. What does a good first contact with a caregiver look like?

What they are checking: Whether they can explain the process clearly and calmly to a family in crisis and set them at ease.

How do you work with law enforcement, child protective services and prosecutors as part of a multidisciplinary team?

What they are checking: Whether they understand the MDT model and their role as the family's advocate within it.

What do you know about forensic interviews, and what is the advocate's role while one is happening?

What they are checking: Whether they know not to question the child themselves and how to support the family during the interview.

How do you keep documentation accurate and neutral when a case could end up in court?

What they are checking: Whether they write factual records without opinion, since their notes may be reviewed in legal proceedings.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect. We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family. Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin. • Foster Care • Treatment Foster Care • Adoption • Respite Care • Child Advocacy Centers • Family Case Management • Family Finding We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Position Summary: Coordinates visits of all patients to the Child Advocacy Center (CAC). Provides families and children support and advocacy including crisis intervention, education, and referrals to community resources. Provides brief case management and follow up following the initial CAC visit. Under the direction of the CAC Manager performs psychosocial evaluation of children and families seen at the CAC. Serves as a liaison between the family/child and investigating agencies. Position Requirements: • Bachelor's Degree in social work, psychology or related field required. • Two plus years previous experience providing direct services in a community setting required. • Strong communication and interpersonal skills so as to maintain strong, positive relationships with individuals of diverse backgrounds and experiences. • Adequate writing skills so as to complete forms, reports, and written materials. • Demonstrates strong and creative problem solving skills. • Strong organizational skills. • Understands and satisfies the needs of the neonatal, infant, toddler, pre-school, school-age and adolescent patient with regard to their growth and development process, including offering counsel specific to the impact of the health care experience. • Performs psychosocial evaluation of children/families referred to the Child Advocacy Center for medical/forensic assessment focused on the identification of factors supportive of abuse/neglect findings, including gathering and evaluating information and drawing meaningful conclusions. Identifies and utilizes individual and family strengths to provide consistent and quality care for each child. • Provides case management of CAC patients to ensure that identified health problems and service needs are properly addressed following initiation of services. Provides community referrals and resources to patients and families based on their specific needs. Tracks and documents progress during and following CAC visit. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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