Jobs › KONE

Administrative Associate

KONE · Lombard, IL · $53,400–$70,140 a year · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you juggled many tasks at once in a busy office. How did you keep track?

What they are checking: Whether they have real systems for handling several priorities without dropping things.

Tell me about a time you found a better way to do a routine office task.

What they are checking: Whether they improve processes rather than just following them.

Tell me about a time you went the extra mile for a customer.

What they are checking: Whether they have the passion for customer satisfaction the posting asks for.

Why do you want to work at an elevator and escalator company?

What they are checking: Whether they have thought about KONE's business and how they'd fit in a branch office.

What would you do

A customer calls upset about a late service visit. How do you handle the call?

What they are checking: Whether they stay calm, gather details and get the right person involved quickly.

How would you support a branch with technicians, managers and sales staff who all need things from you?

What they are checking: Whether they can serve people at every level and set priorities when requests overlap.

You notice a mistake in a report your manager already sent out. What do you do?

What they are checking: Whether they speak up tactfully so errors get corrected.

About the work

What have you done in SAP or a CRM system?

What they are checking: Whether they can use the office and business tools the branch relies on.

How comfortable are you with Excel? What's something you've built in it?

What they are checking: Whether they can handle the tracking and reporting an admin role often needs.

How do you make sure customer information stays accurate in the system?

What they are checking: Whether they pay attention to data quality, which affects billing and service.

Practice this interview out loud.

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The full job description

As published by KONE.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and assist the local branch as a n Administrative Associate  for KONE Lombard ? • Do you enjoy working in a fast-paced environment? • Are you able to collaborate with all levels of the organization to achieve business goals? • Have you developed a proficiency with office management tools ( e.g. Microsoft Office Suite , SAP, customer relationship management, etc. ?) • Do you have a passion for customer satisfaction ? • Are you able to perform and manage multiple tasks at the same time? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our  Administrative Associate , you will perform a variety of administrative tasks related to our service branch operations i ncluding reporting, scheduling, and onboarding assistance . You r customer service mindset provides an engaging experience with internal and external stakeholders whether it is through phone calls, emails, or face to face visits . You will bring 2+ years of relevant  office administration expertise and an appetite for learning an exciting and new field.   You will use the knowledge gained when obtaining your  associates’  degree in a related field or an additional 4+ years of experience . About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation • We value your authentic self. • Collaborative, creative, and supportive work environment. • Passionate about safety, quality, and innovation • We care about the communities where we live and work. Just some of our many benefits include: United States • Competitive salary • Opportunities to learn and grow • 401K Employer Match • 401k Employer Non-elective Contribution • Well-being Program • Medical, Prescription, Dental and Vision Insurance • Digital Health Solutions & Telehealth • Health Savings Account (HSA) • Flexible Spending Accounts (FSAs) • Employee Family Assistance Program (EFAP) • Family & Medical Leave • Parental Leave • Leave to Care for a Domestic Partner • Paid Time Off & Holidays • Company Paid Life and AD&D Insurance • Supplemental Life and AD&D Insurance • Company Paid Short-term and Long-term Disability • Buy-Up Long-term Disability • Critical Illness Insurance • Hospital Indemnity & Accident Insurance • Identity Theft Protection • Legal Insurance • KONE Credit Union • Tuition Reimbursement • Commuter Benefits Annual Base Pay Range: The hiring range for this role is $53,400 – $70,140 . The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location . Variable Compensation KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career ! *Beware of Recruitment Scams!* KONE is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/ At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html

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