Accounts Receivable Specialist II

Walk me through how you handle a customer who is 60 days past due and hasn't responded to your last two calls or emails.

whether the candidate has a real escalation process rather than just repeating the same collection attempt

Tell me about a time you had to collect on an invoice from a customer who disputed the charge. What did you do?

ability to balance customer relationships with getting the company paid, and how they handle conflict

Tell me about a time your workload suddenly shifted, maybe deadlines moved or priorities changed overnight. How did you manage it?

ability to handle the fast-paced, shifting-priority environment the posting specifically flags

Tell me about a difficult conversation you've had with a customer over money. How did you keep it professional?

communication skills under pressure and whether they can stay calm while pushing for payment

How do you decide what credit limit to set for a new customer when you're reviewing a credit application?

understanding of basic credit risk assessment beyond just following a template

What's your process for setting up a new customer account and making sure the records are accurate from day one?

attention to detail and whether errors get caught before they cause downstream problems

What's a lien waiver and why does it matter in a business like this one?

whether the candidate actually understands the construction/equipment industry paperwork this role requires, not just AR in general

How comfortable are you with Excel? Tell me about a spreadsheet or report you've built or maintained for tracking receivables.

real proficiency versus resume-level claims about Excel skills

Describe your experience working in a near-paperless environment. What tools or systems have you used to manage documents and records digitally?

actual comfort with digital-first workflows versus reliance on paper backups

How do you keep track of which accounts need follow-up when you're managing a large volume of open invoices at once?

organizational system for prioritizing collections work, not just willingness to work hard

A customer says they can't pay the full balance right now but wants to keep ordering. How do you approach setting up a payment plan with them?

judgment in balancing revenue collection against ongoing customer relationships without overstepping their authority

If you noticed a payment posted to the wrong customer account, what would you do to fix it and make sure it doesn't happen again?

accuracy mindset and whether they take ownership of errors instead of just correcting and moving on

This role reports to the Finance Leader but works fairly independently day to day. When would you make a call on your own versus bring something to your manager first?

judgment about the right level of independence and when to escalate decisions like credit limits or write-offs