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Accounts Receivable Specialist II

Generac · Waukesha, WI · Full time

Posted Mar 6, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through how you handle a customer who is 60 days past due and hasn't responded to your last two calls or emails.

What they are checking: whether the candidate has a real escalation process rather than just repeating the same collection attempt

Tell me about a time you had to collect on an invoice from a customer who disputed the charge. What did you do?

What they are checking: ability to balance customer relationships with getting the company paid, and how they handle conflict

Tell me about a time your workload suddenly shifted, maybe deadlines moved or priorities changed overnight. How did you manage it?

What they are checking: ability to handle the fast-paced, shifting-priority environment the posting specifically flags

Tell me about a difficult conversation you've had with a customer over money. How did you keep it professional?

What they are checking: communication skills under pressure and whether they can stay calm while pushing for payment

What would you do

A customer says they can't pay the full balance right now but wants to keep ordering. How do you approach setting up a payment plan with them?

What they are checking: judgment in balancing revenue collection against ongoing customer relationships without overstepping their authority

If you noticed a payment posted to the wrong customer account, what would you do to fix it and make sure it doesn't happen again?

What they are checking: accuracy mindset and whether they take ownership of errors instead of just correcting and moving on

This role reports to the Finance Leader but works fairly independently day to day. When would you make a call on your own versus bring something to your manager first?

What they are checking: judgment about the right level of independence and when to escalate decisions like credit limits or write-offs

About the work

How do you decide what credit limit to set for a new customer when you're reviewing a credit application?

What they are checking: understanding of basic credit risk assessment beyond just following a template

What's your process for setting up a new customer account and making sure the records are accurate from day one?

What they are checking: attention to detail and whether errors get caught before they cause downstream problems

What's a lien waiver and why does it matter in a business like this one?

What they are checking: whether the candidate actually understands the construction/equipment industry paperwork this role requires, not just AR in general

How comfortable are you with Excel? Tell me about a spreadsheet or report you've built or maintained for tracking receivables.

What they are checking: real proficiency versus resume-level claims about Excel skills

Describe your experience working in a near-paperless environment. What tools or systems have you used to manage documents and records digitally?

What they are checking: actual comfort with digital-first workflows versus reliance on paper backups

How do you keep track of which accounts need follow-up when you're managing a large volume of open invoices at once?

What they are checking: organizational system for prioritizing collections work, not just willingness to work hard

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The full job description

As published by Generac.

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Accounts Receivable Specialist is responsible for managing the company’s receivables, including cash collections, customer file setup/maintenance, and posting payments to the accounting system. Essential Duties and Responsibilities: • Communicate with customers regarding outstanding invoices to facilitate payment. • Deposit payments received from customers, post them to customer accounts in the accounting system. • Set up new customers in the accounting system and maintain customer records as needed. • Review credit applications from new customers and set credit limits. • Work with customers to set up payment plans as needed. • Prepare lien waivers for customers. • Other Duties as assigned Minimum Qualifications: Education: • High school diploma or equivalent Experience: • 2+ years’ experience handling collections/accounts receivable in a professional environment. Knowledge / Skills / Abilities • Effective verbal and written communication skills. • Proven track record of successfully managing shifting deadlines and priorities in a fast-paced environment. • Proficient with Microsoft Excel • Strong attention to detail • Comfortable in near-paperless environment Preferred Qualifications: Education : • Associates or Bachelors degree in Accounting, Finance, or related field Experience : • 5+ years’ experience handling collections/accounts receivable in a professional environment. Level of Independence: This position acts under the guidance of the Finance Leader. Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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