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Account Manager - Infectious Disease Diagnostics - Greater Chicago Area.

Abbott · Chicago, IL · $68,000–$136,000 a year · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you renewed a contract that was at risk.

What they are checking: Whether they can save business by understanding why the customer was unhappy and fixing it.

Describe a time you used a technical background to win a customer's trust.

What they are checking: Whether they bring the clinical diagnostics knowledge the posting asks for into sales conversations.

What would you do

A customer is using far more reagent than their test volume suggests. How would you handle it?

What they are checking: Whether they see reagent utilization as a customer problem to solve, which the posting names as part of the job.

Respiratory testing demand swings by season. How would you plan your year around that?

What they are checking: Whether they plan inventory, contracts and outreach ahead of flu and RSV season instead of reacting to it.

A competitor offers a lower price on a respiratory panel. How do you respond?

What they are checking: Whether they defend value with workflow and clinical fit before reaching for a discount.

About the work

Your products include ID NOW, BinaxNOW and other rapid tests. How would you explain where ID NOW fits compared with a rapid antigen test?

What they are checking: Whether they understand molecular versus antigen testing well enough to advise customers honestly.

You cover labs, EDs, clinics, physician office labs and urgent cares in greater Chicago. How do your conversations change across those settings?

What they are checking: Whether they know each setting values different things, like turnaround in the ED or ease of use in a clinic.

Walk me through how you would run a business review with an existing customer.

What they are checking: Whether they bring data on usage and outcomes and use the review to find growth, not just report numbers.

How would you explain sensitivity and specificity to an urgent care manager?

What they are checking: Whether they can talk about test performance accurately and simply, without overstating results.

How do you decide which accounts get most of your time?

What they are checking: Whether they prioritize by potential and risk rather than by who is easiest to visit.

Practice this interview out loud.

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The full job description

As published by Abbott.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in Greater Chicagoland area . This is more than a sales position, it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings. As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, you’ll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business. You will be responsible for an annual target and goal achievement within the following product lines: ID NOW™ PLATFORM (Influenza, Covid-19, RSV, Strep A), BinaxNOW™ COVID-19/Flu A&B Combo, DETERMINE HIV-1/2™, BinaxNOW™ Streptococcus pneumoniae & Legionella, BinaxNOW® Malaria, Clearview™ hCG, Clearview™ PBP2a SA. What you'll do • Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention. • Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives. • Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends. • Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision-making and sustain long-term growth. • Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats. • Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively. • Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross-functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives. • Manage and develop third-party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards. Required Qualifications • Bachelor’s degree • Minimum 4 years proven success in medical sales, ideally within the diagnostics space • Experience working with distribution partners • Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel) Preferred Qualifications • Bachelor’s degree in business, health care, or life science • Deep understanding of laboratory and point-of-care settings, health system operations, and health economics • Strong financial acumen and ability to analyze healthcare market data • Demonstrated individual contributor experience including problem solving, complex selling, planning and execution. • Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization • Experience with complex contracting and negotiation • If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:   www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott , and on Twitter @AbbottNews. The base pay for this position is $68,000.00 – $136,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: ID Infectious Disease LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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