(18 yrs+ to apply) Floral Manager - Knoxville Crossing

Tell me about your experience with flowers or floral design.

What they are checking: Whether they have the hands-on skill to run a floral department and build arrangements.

Tell me about a time you managed your own area or project with little supervision.

What they are checking: Whether they can run a small department on their own and take ownership.

A customer wants a funeral arrangement by tomorrow morning. How do you handle the order?

What they are checking: Whether they take details carefully and handle a sensitive moment with care.

A customer returns a bouquet that wilted after one day. What do you do?

What they are checking: Whether they make it right for the customer and look for the cause.

How would you train a part-time teammate to help with arrangements?

What they are checking: Whether they can teach basic skills so the department runs when they're off.

How would you balance making arrangements with helping customers who walk up?

What they are checking: Whether they put customers first while still keeping the case stocked.

How do you care for fresh flowers when they arrive to make them last longer?

What they are checking: Whether they know processing basics like cutting stems, clean buckets and cooler temperatures.

How would you plan ordering for a big holiday like Valentine's Day or Mother's Day?

What they are checking: Whether they use past sales and lead times to avoid shortages and leftover waste.

How would you keep shrink low in a department where product wilts quickly?

What they are checking: Whether they understand rotation, markdowns and careful ordering as ways to control loss.

How would you set up a floral display near the store entrance to catch shoppers' attention?

What they are checking: Whether they understand merchandising and impulse buying in a grocery setting.